Practice Management
Understanding a Practice Manager’s Role
"A practice manager’s job is not to make everyone happy. Your manager needs to set you up for success, but it is up to you to take on the opportunities and find your path."
Practice Management
Understanding Employee Benefits
Employee benefits create value beyond your salary compensation, but it’s important to know which selections are right for you.
Practice Management
Be an Advocate for Better Pay
Everyone knows veterinary nurses/technicians simply don't make enough money. But advocating for better pay is difficult when official guidelines and comparisons don't exist.
Personal/Professional Development
Enhancing Client Perceptions of Veterinary Nurses and Technicians
A recent survey indicated that pet owners gained more confidence and comfort with veterinary nurses once they better understood their role, training, and skills.
Practice Management
Turnover: Identifying Causes and Solutions
Evaluating factors such as leadership style and resources within the clinic can help leaders understand the causes of turnover and implement changes to reduce it.
Practice Management
Bridging the Generational Communication Divide
Understanding communication preferences can improve relationships with clients and coworkers.
Practice Management
Postoperative Discharges: Improving Owner Education
Improving your clinic’s ability to provide thoughtful, detailed postoperative instruction helps to ensure a more smooth recovery for the pet, the owner, and your clinic.
Practice Management
Handling Angry Clients
Unfortunately, angry clients are likely part of your everyday routine. Knowing how to best handle them is a skill worth perfecting.