Personal/Professional Development
Communication Skills for Handling Angry, Abusive, or Combative Clients
Veterinary nurses/technicians face client aggression without the security protocols, training, or backup systems available in human healthcare settings. Managing an angry, difficult, or abusive client requires specialized communication skills distinct from standard client services interactions.
Personal/Professional Development
Breaking the Cycle: The Unconventional Career Journey of Melody Martinez, CVT
After an extended break, Melody returned to veterinary medicine to help build a better future for her colleagues and community.