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Theresa Cosper-Roberts

Theresa Cosper-Roberts

RVT, CVPM, ACVE (DE)

About the Author

Theresa is a certified veterinary practice manager and registered veterinary technician. A distinguished expert of the Academy of Veterinary Educators, she has over 10 years of experience educating veterinary professionals. She is a senior consultant for National Veterinary Solutions, LLC, with a focus on practice management and veterinary education.  She also serves as an instructor of veterinary technology and veterinary practice management at a renowned school of veterinary medicine.

Written By This Author

Communication Skills for Handling Angry, Abusive, or Combative Clients

Personal/Professional Development

Communication Skills for Handling Angry, Abusive, or Combative Clients

Veterinary nurses/technicians face client aggression without the security protocols, training, or backup systems available in human healthcare settings. Managing an angry, difficult, or abusive client requires specialized communication skills distinct from standard client services interactions.
Advanced Communication During Critical Moments

Personal/Professional Development

Advanced Communication During Critical Moments

The goal is not to eliminate the emotional intensity of emergencies but to maintain effective communication despite that intensity.
Romantic Relationships Within the Veterinary Workplace

Practice Management

Romantic Relationships Within the Veterinary Workplace

The shared emotional experiences of saving lives, comforting grieving pet owners, and working through critical cases forge bonds that can easily evolve into romantic attraction.

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