{"id":36062,"date":"2025-08-13T13:51:36","date_gmt":"2025-08-13T13:51:36","guid":{"rendered":"https:\/\/todaysveterinarypractice.com\/?p=36062"},"modified":"2025-08-14T15:44:46","modified_gmt":"2025-08-14T15:44:46","slug":"swearing-at-work","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarypractice.com\/personal-professional-development\/swearing-at-work\/","title":{"rendered":"You Can Swear at Work \u2026 Sometimes"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">Is there anything worse in a vet clinic than hearing shouting from another room? Nothing else quite gets the blood pressure spiking like that! Imagine running into your reception area to see the calmest, kindest, most experienced front desk professional (the one who has always been able to deal with every problem client with astounding ease) completely panic-stricken and on the phone with emergency services while 3\u00a0red-faced, screaming clients lean over the desk, shoving a seizing animal in her face and threatening her. The veterinary technician who beat you to the scene is trying to wrestle the animal from the venom-spitting owners to help it, other clients have eyebrows raised above their foreheads, and the rest of the staff is running to gather behind you for support. The situation has completely lost control. Completely. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">There are several great communication options you can go with here: redirection, gentle reasoning, or empathy. When this happened to me, I chose another one: swearing. In my surprisingly booming voice, I sternly informed those owners that they could get in an exam room and sit the f%*k down and shut the (same word) up, or they could leave and their pet would probably die. <\/span><\/p>\n<p class=\"p2\"><span class=\"s1\"><i>Silence.<\/i><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">It was the proverbial slap in the face that the situation called for. We were able to help their pet, get them to discharge the next day, and then follow up with a nice, \u201cYou can\u2019t come here again\u201d firing letter. If you were an observer that day, you may have thought me a hothead. You may have approached it differently, and you may have had better results. But maybe not. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">I love learning about communication and conflict, and I have grown so much in the range of ways I interact with clients and colleagues, but I think we sometimes forget that desperate times call for drastic measures; the last resort does sometimes become the only option left. (There are times with clients, and even with patients, that we have to figuratively break the glass on the fire extinguisher.) It would be easy to judge those emergency situations from the outside and find fault, but the effect of saving your fight until the fight comes to you is that you can react powerfully when you need to. And sometimes, as a veterinary professional, you will need to drop an f-bomb to reset the situation. Use that power carefully, my friends!<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">And yes, the police did come check on us. When the officer stuck his head into the room to ask if everything was OK, I had the pleasure of looking calmly at the owners to say, \u201cI don\u2019t know. Is everything OK in here?\u201d Their sheepish faces and affirmatives said so much more than any words.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here&#8217;s a secret &#8230;<\/p>\n","protected":false},"author":693,"featured_media":36267,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":140,"footnotes":""},"categories":[558],"tags":[],"class_list":["post-36062","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-september-october-2025","column-secret-life-of-vets","clinical_topics-personal-professional-development"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>You Can Swear at Work \u2026 Sometimes | Today&#039;s Veterinary Practice<\/title>\n<meta name=\"description\" content=\"When chaos erupts in the clinic, calm communication isn\u2019t always enough. 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