{"id":22140,"date":"2020-10-05T16:25:53","date_gmt":"2020-10-05T16:25:53","guid":{"rendered":"https:\/\/todaysveterinarypractice.com\/?p=22140"},"modified":"2022-04-05T15:34:41","modified_gmt":"2022-04-05T15:34:41","slug":"integrated-solutions","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarypractice.com\/technology\/integrated-solutions\/","title":{"rendered":"Integrated Solutions"},"content":{"rendered":"

A practice information management system (PIMS), also known as veterinary practice management software, offers veterinarians and practice managers assistance in nearly every component of a veterinary business, tracking patient flow, client communications, billing, patient history, and more.<\/span><\/p>\n

But not every PIMS is created equal. In fact, they come in a variety of formats, offering various integrations, tools, and compatibility. It\u2019s not enough to just have any<\/i> PIMS, but it\u2019s increasingly important to learn about each function of the system and make sure it suits your needs and preferences. If it doesn\u2019t, there\u2019s <\/span>sure to be a product out there that offers what you need.<\/p>\n

The Perfect Fit<\/div>
All PIMS providers can describe the bells and whistles in their software, but how do you know which features are right for your clinic? Consider these factors when researching which PIMS will create a more efficient workflow in your day-to-day practice.<\/p>\n

Tech Specs<\/strong><\/p>\n

A veterinary PIMS should cover the basics of patient care, such as charting. Remember, the PIMS you choose will be the foundation of your practice. It is critical that it\u2019s capable of syncing with other tools and services in your practice, such as prescriptions, in-house diagnostics, and external reference labs.<\/p>\n

Business Management Tools<\/strong><\/p>\n

A veterinary PIMS should incorporate business functions, such as billing, scheduling, reminders, wellness plans, inventory management, and financial reporting.<\/p>\n

Training and Tech Support<\/strong><\/p>\n

You shouldn\u2019t need an IT degree to learn how a PIMS works or to solve a problem that pops up. Good PIMS providers should provide initial training, ongoing education when updates are made, and responsive IT support.<\/p>\n

Data Privacy<\/strong><\/p>\n

The PIMS is your repository of each patient\u2019s medical history and client information. Strict security is paramount to keeping your practice details and sensitive material safe and protecting the contact and payment information of pet owners.<\/p>\n

Ready for the Future<\/strong><\/p>\n

Ask the PIMS provider about update capabilities. A PIMS platform should be flexible and able to expand to accommodate the ever-changing needs and services of the veterinary industry and your clients.<\/p>\n

<\/div><\/div>\n

Here is a look at some of the tools and benefits of many popular veterinary PIMS on the market.<\/span><\/p>\n

eVetPractice<\/h2>\n

eVetPractice (Covetrus, <\/span>get.covetrus.com<\/span><\/a>), which began in a garage in 2011, quickly grew into one of the most-used software packages for veterinary practices. It\u2019s now under Covetrus, granting access to the Covetrus platform in an integrated, seamless user experience. Covetrus\u2019 robust resources allow it to quickly adapt to customer needs, such as developing telemedicine offerings during COVID-19.<\/span><\/p>\n

\u201cAll users need to do is click a button to add videoconferencing to any appointment,\u201d says Benjamin Estes, a principal product manager at Covetrus. \u201cA good use case for telemedicine is initial triage for injured pets\u2014the pets get treated and the veterinarian maintains continuity of care, which helps keep business within the practice and increases pet owner loyalty.\u201d<\/span><\/p>\n

Dr. Craig McLahan, founder of Bridgeport Veterinary Hospital in Bridgeport, Pennsylvania, chose eVetPractice when he started the hospital in 2018. McLahan previously worked as a relief veterinarian and found eVetPractice to be the most user-friendly software on the market. \u201cThere\u2019s a lot of redundancy, a lot of ways to do the same thing,\u201d he says. \u201cI\u2019m not the most computer-savvy person, so I found it remarkable I could be gone for a month, then pick right up where I had left off without needing a refresher or tutorial.\u201d<\/span><\/p>\n

McLahan worked with consultants to start his practice, and eVetPractice helped monitor key performance indicators (KPIs) they asked him to track. The way the software interfaces with lab reports, prescriptions, and inventory has been helpful, he says.<\/span><\/p>\n

As a client-centric veterinarian, McLahan finds the client communication suite especially useful. \u201cA big thing in veterinary medicine is owner compliance. We want to call them back and make sure the patient is trending in the right direction,\u201d he says. \u201cThat happens automatically, which is a really good feature.\u201d<\/span><\/p>\n

ezyVet<\/h2>\n

\u201cWe\u2019re trying to eliminate tedious admin tasks across clinics and automate as many processes as possible, whether it\u2019s invoices or client communication,\u201d says Glen Jones, enterprise business development manager at ezyVet (<\/span>ezyvet.com<\/span><\/a>).<\/span><\/p>\n

This software maintains a curated ecosystem of integrations with over 120 partners. These include everything from distributors to customer reviews and data analytics. The aim is to give customers a platform that drives financial and clinical performance.<\/p>\n

As you perform services throughout your practice, they\u2019re automatically billed and added to the invoice, so the actual invoice creation happens in the background. This helps increase cost efficiencies and capture more revenue. Clinics typically see a revenue uplift of at least 10% when they move to ezyVet, says Jones.<\/span><\/p>\n

You can also build workflows and templates based on your practice\u2019s unique clinical process. \u201cThere are a lot of templates you can build across ezyVet,\u201d Jones says. \u201cThe aim is to drive efficiencies in your clinical workflow and note taking and reduce the time taken doing admin. You should be able to focus on what you love and spend more time caring for animals.\u201d <\/span><\/p>\n

Hippo Manager<\/h2>\n

Hippo Manager\u2019s name is a nod to HIPAA compliance. \u201cWe believe that vets own their data and should use it to help their own businesses,\u201d says Sam Razor, founder and CEO. \u201cWe not only protect their data, we never share it without their explicit permission.\u201d<\/span><\/p>\n

The software (<\/span>hippomanager.com<\/span><\/a>) offers integrations with several of the best-in-class client communication tools and pharmacy and wellness plans. It prioritizes flexibility for clinics to customize workflows and charges a rate of $119\/month per full-time veterinarian, with no charges for additional users or data storage.<\/span><\/p>\n

Notable among PIMS, it offers training and coaching hand-in-hand with the software, with more than 100 free online classes for how to use the software. Its executive coaches help veterinarians improve their business practices. <\/span><\/p>\n

\u201cWe see software as the operational background\u2014it integrates with so many more parts of the practice,\u201d Razor says.<\/span><\/p>\n

Hippo\u2019s coaches start by looking at which reports you should be running, then determine what changes you should make from that data. Other coaching focuses include improving recruiting\/hiring, employee handbooks, and team building. Recently they\u2019ve focused on helping clinics implement the wellness plans available through their partnership with provider VCP.<\/span><\/p>\n

IDEXX Software<\/h2>\n

IDEXX (<\/span>idexx.com<\/span><\/a>) offers multiple PIMS options, such as Cornerstone and Neo. Cornerstone features tools to maximize efficiency in the clinic, such as diagnostic integration and compliance assessment, which help identify every care option. Among Neo\u2019s many features, IDEXX touts the software\u2019s ability to quickly streamline your workflow and its built-in training and tech support. But the benefits of these PIMS are magnified when paired with IDEXX\u2019s SmartFlow Patient Workflow Software, a tool that works with several leading practice management software products.<\/span><\/p>\n

\u201cSmartFlow Patient Workflow Software helps practices streamline every step of the patient visit. It captures every detail, treatment, and service administered as the team moves throughout the clinic, sending all forms and documents to the patient record and automatically adding charges to the client invoice,\u201d says Rachel Houlihan, senior director and general manager, IDEXX Veterinary Software and Services. \u201cCustomizable workflow software is especially critical during uncertain times like these because it allows veterinarians to easily adapt processes and implement new protocols, such as curbside check-in,\u201d she says. <\/span><\/p>\n

\u201cThe biggest business problems that SmartFlow fixed were related to patient care, keeping my staff actively paying attention to patient needs, and capturing missed charges,\u201d says Dr.\u00a0Jillian Salisbury-Brickey, owner of Scioto Trail Animal Clinic, Portsmouth, Ohio. \u201cSmartFlow helps me streamline treatments for my patients and capture charges that might have been missed, therefore increasing patient care and revenue.\u201d<\/span><\/p>\n

Stay in Touch<\/div>
PetPro Connect and Weave are not PIMS. They integrate with the PIMS to facilitate customer communication. <\/span><\/p>\n

PetPro Connect<\/strong> <\/span><\/p>\n

PetPro Connect (Boehringer Ingelheim, petproconnect.com<\/a>) is a free client collaboration platform that integrates with all the major PIMS. \u201cYou\u2019ve got to go beyond the PIMS to stay truly connected with today\u2019s pet owners,\u201d says Heath Wilkes, Boehringer Ingelheim\u2019s U.S. head of digital health. \u201cWe\u2019re coming in with this idea of giving better collaboration, better virtual care, and a better overall experience between visits.\u201d Wilkes sees PetPro Connect as a kind of Slack for pet care. The key features center on appointment scheduling, a robust messaging platform, shareable medical history, prescription refills, and rebates redemption. One of its big successes is its loyalty program, a point-based system that helps upsell and cross-sell at the clinic level. Curbside telemedicine has also been popular amid coronavirus disruptions. PetPro Connect users can access the platform for real-time video communication with their clinic from the safety of their automobile. That\u2019s been successful, particularly given that 62% of pet owners are millennials or part of Generation Z. These owners often map to the persona of a \u201chelicopter parent,\u201d and want to know every detail of their pet\u2019s treatment. \u201cWe\u2019re not trying to be a virtual alternative,\u201d Wilkes says. \u201cWe see our job as helping empower that veterinarian in this changing landscape.\u201d <\/span><\/p>\n

Weave<\/strong> <\/span><\/p>\n

Weave (getweave.com<\/a>) is a phone system that integrates with your PIMS to facilitate customer and office communication. \u201cWeave has been a huge value add for veterinary offices, especially with the touchless payments and curbside check-in we\u2019re seeing,\u201d says Sean Gove, senior partner manager. \u201cIt helps offices become more efficient, schedule more appointments, and attract more customers.\u201d The way it works is Weave becomes your phone provider. This often saves offices money on their phone bill alone. It includes desktop software that stores client information and notes, so you can give a red-carpet approach every time a customer calls. Features include a texting-based review platform that helps offices increase their online review presence, text to pay, and a Missed Call Text feature that immediately texts missed calls back. Weave has seen new client acquisition boosts of over 30% from this feature alone. It supports two-way texting from desktop or mobile app, and all texts show they are coming from your office phone number. This increases click rates since clients know it\u2019s coming from their vet and it maintains practice privacy. \u201cThink of it as caller ID on steroids,\u201d Gove says. Other features include a texting reminder system for billing, digital faxes, and hourly analytics tracking. Payment is month-to-month, with no contract required.<\/span><\/div><\/div>\n

NaVetor<\/h2>\n

A budget-friendly monthly subscription for NaVetor (Patterson Veterinary, <\/span>navetor.com<\/span><\/a>) includes all the software features you would expect, plus a mobile app, automatic updates, cloud-based data backup, free boarding module, and integrations for credit card processing, microchip identification, and email and text messaging. Technical support is offered 24\/7 via phone, email, chat, or directly through the software.<\/span><\/p>\n

Approximately 100 clinics are using NaVetor, which has a unique connection to sea turtles. \u201cFor every purchase of NaVetor software, we make a donation to the Texas Sealife Center, on behalf of the clinic, to help rescue, rehabilitate, and return endangered sea turtles to the ocean,\u201d says Dan Holland, Patterson Veterinary\u2019s director of technology. \u201cSince part of our inspiration for the software came from sea turtles\u2014which are known for their navigational abilities\u2014we thought it would be appropriate to help give back to this cause.\u201d<\/span><\/p>\n

Veterinary teams may like the contribution to sea turtle conservation, but there are several features that make NaVetor appreciated in the clinic, too. For example, the reminder feature functions more like a wellness plan than a traditional reminder system. <\/span><\/p>\n

\u201cOnce the patient\u2019s breed, age, and health details are entered, reminders are triggered by life stage, rather than the prior appointment,\u201d says Holland. \u201cIf a patient happens to miss an appointment, future reminders are already in place, so patient wellness stays on track.\u201d The Treatment Sheets feature is also popular. \u201cStaff members can check tasks off from a checklist, and the software automatically adds them to the SOAP notes and invoice to capture charges and create a complete medical record,\u201d Holland says. <\/span><\/p>\n

Provet Cloud<\/h2>\n

Provet Cloud (<\/span>provet.cloud<\/span><\/a>) checks all the feature boxes, but what makes it different from other software is the workflows and ease of use within those features, says Jordan Holmes, U.S. sales manager. <\/span><\/p>\n

\u201cWe\u2019re built modularly, which allows us to customize fields and functionality to each practice\u2019s needs,\u201d Holmes says. \u201cThe goal is to create an easy-to-use system custom to each practice\u2019s particular needs.\u201d<\/span><\/p>\n

Provet has additional smart features to automate the process of clinical notes, discharge instructions, and reminders. Its open API allows practices to integrate their own tools in the background, such as automatically populating estimates into a PDF format.<\/span><\/p>\n

Another notable feature is a shared inbox. \u201cIt\u2019s an email address that you get with each Provet Cloud account,\u201d says Holmes. \u201cVeterinarians or clients can send emails to that address and it will automatically log into that patient\u2019s communication record.\u201d<\/span><\/p>\n

Shepherd Veterinary Software<\/h2>\n

As a veterinarian seeing patients and a practice owner wanting to grow her business, Dr. Cindy Barnes couldn\u2019t find software that met her needs\u2014so she built Shepherd (<\/span>shepherdapp.com<\/span><\/a>) from the ground up. Shepherd\u2019s goal is to bring all of the functionalities and features needed to run a practice into a single platform. <\/span><\/p>\n

\u201cThe common flow is you see a patient and complete their medical record, then create an invoice, discharge instructions, and educational info for the client,\u201d says Amber Pistone, customer care manager at Shepherd. \u201cThat takes time away from your practice and leaves room for human error\u2014and more often than not, missed charges.\u201d<\/span><\/p>\n

Shepherd replaces these manual processes with a completely automated system. \u201cWhile you\u2019re seeing the patient, you fill out the simple and intuitive physical exam template and mark treatments as complete, and the software populates the records, reminders, discharge instructions, and invoice automatically,\u201d Pistone says.<\/span><\/p>\n

Shepherd says clinics realize increased revenue due to captured charges\u2014Dr. Barnes saw an immediate boost when she implemented beta versions of the product in her practice\u2014<\/span>and a more efficient workflow, thanks to reminders, emails, text messages, and an internal whiteboard system.<\/p>\n

Vetter Software<\/h2>\n

Integrated wellness plans are a key differentiator for Vetter Software (<\/span>vettersoftware.com<\/span><\/a>), says Christie Krepol, practice manager at Unity Animal Hospital in suburban Philadelphia. <\/span><\/p>\n

\u201cNone of the software we used in the past had built-in features we could use to implement the plans,\u201d Krepol says. \u201cWith our old software, we had to print a list every day to check who was coming up for renewal. Vetter\u2019s plans are a lot easier, thorough, and more accurate. You can store a credit card securely. Our old software wasn\u2019t able to do that.\u201d<\/span><\/p>\n

Vetter Software\u2019s driving principles include automation and high adoption rates. It analyzes usage data and customer feedback to guide new development.<\/span><\/p>\n

Earlier in 2020, Vetter launched a treatment board that projects on a TV. Each patient has a row and a defined list of activities for the veterinary team, such as giving medications or taking vital signs. The board updates in real-time as staff members record treatments on their individual devices. It integrates with the rest of the system to update medical histories, inventory, and the invoice.<\/span><\/p>\n

\u201cThe treatment board constantly prompts users to look at what\u2019s next, and they\u2019re looking to the left side of the screen instead of across the entire spectrum of patients and times,\u201d says Sagi Solomon, CEO of Vetter Software. \u201cEach practice can determine what can happen for a given procedure, and you can interrupt or redirect treatment in case something unexpected comes up.\u201d<\/span><\/p>\n

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