{"id":29884,"date":"2023-11-22T21:09:17","date_gmt":"2023-11-22T21:09:17","guid":{"rendered":"https:\/\/todaysveterinarynurse.com\/?p=29884"},"modified":"2024-02-04T13:45:42","modified_gmt":"2024-02-04T13:45:42","slug":"clinic-champion-don-montes","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/personal-professional-development\/clinic-champion-don-montes\/","title":{"rendered":"Clinic Champion: Don Montes"},"content":{"rendered":"<p>Don Montes, LVT, knows that some client complaints can lead to the best ideas. He was working in a small private practice in Manhattan near the turn of the century when an older client who struggled to get her Rottweiler down the clinic\u2019s steps asked an inspirational question: \u201cHow come there isn\u2019t a pet ambulance?\u201d<\/p>\n<p>Montes thought about that question and decided he would be the one to do something about it in his hometown. He started the very early iteration of AmbuVet in September of 2001, when the World Trade Center attacks shook the world and subsequently changed the course of his career.<\/p>\n<hr \/>\n<p><span style=\"font-size: 10pt;\">Every day, veterinary nurses\/technicians make a positive impact on their clients, patients, coworkers, and greater community. But the stories behind each and every one of these professionals are often overlooked due to the selfless nature of working in veterinary medicine. <em>Today\u2019s Veterinary Nurse<\/em> aims to shine a light on some of these stories with its Clinic Champions series. Each issue, <em>TVN<\/em> will honor a veterinary nurse for their contributions in community service, scholarship, advocacy, or innovation. This series will highlight unsung heroes who make a lasting impact on their patients and community. At the end of the year, 1 of the 4 honorees will be recognized as the Clinic Champion of the Year. To nominate a veterinary nurse\/technician, visit <a href=\"http:\/\/bit.ly\/ClinicChampions\">bit.ly\/ClinicChampions<\/a>.<\/span><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\u201cI was branded by fire when 9\/11 happened\u2014I thought, \u2018OK, what is it I can do to contribute here?\u2019 They had all these rescue dogs coming in from Europe, from Canada, from all over the world, because at that point it was a rescue mission. I came down with an empty van, I\u2019m talking about a truck that was without any equipment, nothing. I hadn\u2019t even really started AmbuVet. But I tried my best. I went to all the different animal hospitals that I knew about in the city and I got fluids, food, bandages, whatever I could contribute. When I got to the first checkpoint at Ground Zero, they started waving me through because they saw \u2018pet ambulance\u2019 on the side of my van, which at that time was just a magnet. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cThere were 2 veterinarians there with 1 table, including 1 vet who I knew. She was like, \u2018Don, nobody\u2019s here, FEMA hasn\u2019t shown up. All these rescue dogs are here. They\u2019re on the pile for 16 hours. We don\u2019t have anybody to help us.\u2019 I stayed there for 10\u00a0days and I never looked back. And I was like, if this isn\u2019t a sign from God for me to keep doing what I\u2019m trying to do here, I don\u2019t know what else could be.\u201d<\/span><\/p>\n<div class=\"su-youtube su-u-responsive-media-yes\"><iframe width=\"600\" height=\"400\" src=\"https:\/\/www.youtube.com\/embed\/tm1JGRcaiTI?\" frameborder=\"0\" allowfullscreen allow=\"autoplay; encrypted-media; picture-in-picture\" title=\"\"><\/iframe><\/div>\n<p class=\"p1\"><span class=\"s1\">Today, Montes is still all in on helping the pets of the greater New York City area. He founded the pet ambulance service AmbuVet 22 years ago and today has 3 vans, 2 other full-time employees, and plenty of medical equipment in each van to safely transport animals wherever they need to go. That includes oxygen support equipment, crates, stretchers, pulse oximeters, bandages, and other equipment that could be useful. Montes and his AmbuVet team take shifts responding to calls that come through on a 24-hour line. When jobs call for an extra set of hands\u2014like helping a 130-lb German shepherd down 5 flights of stairs, as Montes had recently finished doing\u2014they have a roster of per diem workers who can lend a hand in a pinch. While Montes says patients needing oxygen assistance and those needing to be transported on a stretcher because of mobility issues are his most common calls, he has basically seen it all over the years. And \u201cno\u201d is not a word that comes up often for Montes and his team.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cWhen some people start on the job, the first couple of months they really like it. And then after, like, maybe month 4, they think, <i>I have to get up at 3 o\u2019clock in the morning to go to the South Bronx for an aggressive pit bull? I don\u2019t know if I want to do that right now<\/i>,\u201d said Montes with an understanding laugh.<i> <\/i>\u201cThat\u2019s the thing: I\u2019ll always be ready for stuff like that.\u201d<\/span><\/p>\n<div id=\"attachment_29886\" style=\"width: 360px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" aria-describedby=\"caption-attachment-29886\" class=\" wp-image-29886\" src=\"https:\/\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig2.png\" alt=\"\" width=\"350\" height=\"438\" srcset=\"https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig2.png 792w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig2-240x300.png 240w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig2-768x960.png 768w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><p id=\"caption-attachment-29886\" class=\"wp-caption-text\">Montes relies on his nursing skills as an LVT to adapt when the unexpected arises and provides the proper care for patients during transfer to a veterinary facility.<\/p><\/div>\n<p class=\"p1\"><span class=\"s1\">Being on call 24\/7 in one of the country\u2019s most densely populated cities is not easy, and Montes is not shy about the difficulties that come with his job.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cPeople oftentimes think that we\u2019re rolling around with puppies and kittens, and you know, just having a good time. And that\u2019s not the case,\u201d said Montes. \u201cBurnout is a big thing with what it is that we do here.\u201d <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">But Montes believes he\u2019s found his calling in helping the people and pets of New York City that need that extra bit of assistance. After more than 2 decades of seeing 4 to 5 calls a day\u2014including long stretches without days off\u2014Montes has seen the wear and tear on his body. But he\u2019s not so eager to hang up his Ford E-350 keys and leave the buzzing streets full time for a more managerial role.<\/span><\/p>\n<div id=\"attachment_29888\" style=\"width: 410px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-29888\" class=\" wp-image-29888\" src=\"https:\/\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig4.png\" alt=\"\" width=\"400\" height=\"300\" srcset=\"https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig4.png 1008w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig4-300x225.png 300w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig4-768x576.png 768w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><p id=\"caption-attachment-29888\" class=\"wp-caption-text\">1 of 3 Ambuvet vehicles, which are all equipped for emergency transfer.<\/p><\/div>\n<p class=\"p1\"><span class=\"s1\">\u201cThen you would be putting me within the 4 walls of an office,\u201d said Montes. \u201cI\u2019m not that guy. I\u2019m a road dog!\u201d<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We spoke with Montes about the ins and outs of working in New York City, the various cases he\u2019s seen, and how he deals with such a demanding role.<\/span><\/p>\n<p class=\"p2\"><span class=\"s2\"><b>Today\u2019s Veterinary Nurse:<\/b><\/span> What does a day in the life look like for you?<\/p>\n<p class=\"p1\"><span class=\"s3\"><b>Don Montes:<\/b><\/span><span class=\"s1\"> There\u2019s never the same day twice\u2014never, never, never. My day starts early in the morning when we start getting more calls. I\u2019ll give you my last one as an example: There was a 130-lb German shepherd that lived up 5 flights of steps. He had a lot of swelling in his joints and is owned by an older couple, so we had to help get him downstairs. The one before that, we had a cat that was a congestive heart failure patient at the general practice but needed to go to a 24-hour emergency specialist. Oh, by the way, the cat is open-mouth breathing, is oxygen-dependent, and needs to stay on oxygen going over to this specialty facility. This is a typical example we will see where we need to transfer the patient with our mobile oxygen chamber. But we also do deceased animals, we do aggressive animals. We had a case last week where a 120-lb Japanese Akita who was a shop dog stepped on one of the machine parts and cut open its paw. The dog is aggressive, so the owners of the shop didn\u2019t want to get anywhere close to the dog. We had to bring out our mobile carrier and a rabies pole to get him in there. So, again, it\u2019s never the same day twice. We did a special operation once where we had 13 cats, 3 of which were diabetic, that needed to move from Long Island to St.\u00a0Louis, Missouri. And the lady didn\u2019t want the cats to go in an airplane. We said, \u201cOK, no problem.\u201d So, we were in the middle of Cincinnati, you know, dip sticking the urine and everything to make sure they were OK as we transferred them halfway across the country. It\u2019s never the same day twice, but it\u2019s always high energy.<\/span><\/p>\n<div class=\"mceTemp\"><\/div>\n<div id=\"attachment_29893\" style=\"width: 410px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-29893\" class=\"wp-image-29893 \" src=\"https:\/\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig6.png\" alt=\"\" width=\"400\" height=\"300\" srcset=\"https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig6.png 1008w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig6-300x225.png 300w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig6-768x576.png 768w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><p id=\"caption-attachment-29893\" class=\"wp-caption-text\">A critical care patient being transported with AmbuVet.<\/p><\/div>\n<p class=\"p1\"><span class=\"s1\">The people who call us are dealing with members of their family, their pets. So, they are dealing with emotions and distress. I\u2019ve had people hysterically crying, I\u2019ve had people hysterically laughing, I\u2019ve had people who are aggressive, I\u2019ve seen emotions running all over the place. This is definitely not your typical LVT shift because we\u2019re always on the road. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We also work a lot with the ASPCA; this is one of the more challenging case types we see. We worked with them when Hurricane Sandy hit, and we work a lot with them with their NYPD (New York Police Department) forensics, so we see a lot of cruelty cases. Those always are terrible, because I don\u2019t understand how any person can bring themselves to do this to another organism. You know what I\u2019m saying? It\u2019s terrible. But your compassion always has to be there. Because, you know, once my compassion leaves, then I have to find something else to do. I love what I do. I wouldn\u2019t change it for the world. <\/span><\/p>\n<p class=\"p2\"><strong>TVN:<\/strong> How have you found balance in your life working in a 24\/7 service?<\/p>\n<p class=\"p1\"><span class=\"s3\"><b>Montes:<\/b><\/span><span class=\"s1\"> It\u2019s not easy for me. I go home with a heavy heart whenever it is that I deal with animal cruelty cases. I\u2019m fortunate in that I have a very supportive family. I have a wife and a son, who\u2019s now 21. He\u2019s an adult, and he\u2019s out of the house now, but they always understood my passion, my drive. They always understood my mission: If there is an emergency and nobody else is going to help them, I\u2019m gonna go do it. I\u2019ve been pulled out of dinners, movies, vacations\u2014you name it. I dedicated my life to this, it\u2019s what I\u2019m here for. I\u2019ve been fortunate enough to be blessed with a family that has been supportive.<\/span><\/p>\n<div id=\"attachment_29887\" style=\"width: 360px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-29887\" class=\"wp-image-29887\" src=\"https:\/\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig3.png\" alt=\"\" width=\"350\" height=\"437\" srcset=\"https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig3.png 864w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig3-240x300.png 240w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig3-819x1024.png 819w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig3-768x960.png 768w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><p id=\"caption-attachment-29887\" class=\"wp-caption-text\">Montes&#8217; son, Sebastian, helps a patient in one of the AmbuVet vehicles.<\/p><\/div>\n<p class=\"p2\"><strong>TVN:<\/strong> What are the cases that validate all the hard work you do and make you feel like you\u2019re doing the right thing?<\/p>\n<p class=\"p1\"><span class=\"s3\"><b>Montes:<\/b><\/span><span class=\"s1\"> My callbacks. When I get a callback and they say: \u201cThey treated her and she\u2019s home now. We wouldn\u2019t have been able to do it without you.\u201d If you look at our Google reviews, we\u2019re at like a 4.9 because people are really appreciative of the stuff that we try to do here. Veterinary medicine is not white and black; there\u2019s shades of gray. You have to be creative and every case is different. You\u2019re always having to be very creative in terms of your approach with the animals as well as with the people. <\/span><\/p>\n<p class=\"p2\"><strong>TVN:<\/strong> What is it like working in New York City? What are some of the logistical challenges that come with being in such a dense city?<\/p>\n<p class=\"p1\"><span class=\"s3\"><b>Montes:<\/b><\/span><span class=\"s1\"> New York City is one of those areas, man. Everybody thinks New York City is a huge place. It\u2019s really not. The Bronx is the only borough physically attached to the rest of the country. Brooklyn and Queens are part of Long Island. Manhattan and Staten Island are their own islands. So, we have a lot of bridges, a lot of water, a lot of tunnels. And since it is a small geographical area, everybody lives on top of each other, sometimes in high-rises. Working here, we see more of the animals that are stuck in buildings that may not have a working elevator.<\/span><\/p>\n<div id=\"attachment_29889\" style=\"width: 360px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-29889\" class=\" wp-image-29889\" src=\"https:\/\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig5.png\" alt=\"\" width=\"350\" height=\"350\" srcset=\"https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig5.png 864w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig5-300x300.png 300w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig5-150x150.png 150w, https:\/\/navc.sitepreview.app\/todaysveterinarynurse.com\/wp-content\/uploads\/sites\/3\/2023\/11\/Montes_TVNWinter24_ClinicChampions_Fig5-768x768.png 768w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><p id=\"caption-attachment-29889\" class=\"wp-caption-text\">Montes, shown with a patient, knows the ins and outs of emergency transfer in New York City after 22 years on the job.<\/p><\/div>\n<p class=\"p1\"><span class=\"s1\">Another big difference working in New York City: Traffic is its own animal here. Traffic is a big thing. We have our sirens and we have our lights, but we don\u2019t use them unless we have an emergency. And even when we do have an emergency, it\u2019s not like they\u2019re moving for us, you know what I mean? That\u2019s always a bit challenging, rush hour is a serious thing. If I\u2019m trying to get to Long Island on a Saturday afternoon, a 20-minute ride is going to take me about an hour and 15 minutes, for example. We have to prep for those extra times in a city like ours. Also, we just see so many different cases here. I\u2019ll be in a hoarder\u2019s house and then get a call for a $6 million luxury Park Avenue triplex apartment.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">There\u2019s a lot of people around, we\u2019re small and tall in New York City. There\u2019s about 8 million people that physically live in the city and 20 million people that fluctuate in and out on a regular basis. We also have a lot of tolls here. Our tolls here in New York account for 1\/5 of the whole country, I\u2019m talking about from Alaska all the way over. So, it\u2019s not unusual for, let\u2019s say, my total bill (for all 3 AmbuVet vehicles) to be close to $1000 per month. But other than that, it\u2019s one of the greatest cities in the world. I was born and raised in Queens, New York, right here. There\u2019s no other place like it, the city that never sleeps.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One simple question from a former client changed the course of Montes&#8217; career and brought a unique essential service to the pets and people of NYC.<\/p>\n","protected":false},"author":236,"featured_media":29890,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":0,"footnotes":""},"categories":[242],"tags":[],"class_list":["post-29884","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-winter-2024","column-clinic_champions","clinical_topics-personal-professional-development"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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