{"id":9978,"date":"2021-04-01T00:00:21","date_gmt":"2021-04-01T07:00:21","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=9978"},"modified":"2022-06-15T17:47:51","modified_gmt":"2022-06-15T17:47:51","slug":"technicians-and-technology","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/technicians-and-technology\/","title":{"rendered":"Let\u2019s Embrace Techs and Tech"},"content":{"rendered":"

I\u2019m certain that readers will agree when I remind them that veterinary professionals are brilliant, charming, good-looking, popular and humble. Can\u2019t forget humble. In fact, we\u2019ve never been more popular. Don\u2019t believe me? Just look at your appointment book. Everyone wants to spend time with you. An American Pet Products Association survey reported that 11.38 million new pets entered households over just the first six months of the pandemic. Wow! Eleven-plus million.<\/p>\n

Great news, right? More families will enjoy the tremendous benefits of the connection that comes from pet ownership. Oh, but wait. Sadly, a commensurate number of veterinarians and veterinary technicians\/nurses did not join our ranks to help examine, educate, vaccinate, care for and bond with the millions of new pet families. Neither did more veterinary profes-sionals join us to lend a hand with our existing clients, who while stuck at home took a newfound interest in their beloved fur babies.<\/p>\n

Veterinary professionals are fortunate to be able to pursue their passion, make a difference, and care for pets and people. COVID refocused our society on the value of family pets and brought about a significant increase in pets needing veterinary care.<\/p>\n

To sum it up: More pets, fewer vets (and staff). An interesting dilemma. Better than the inverse, I suppose, but a problem nonetheless. How can an already busy profession dealing with significant mental health issues, compassion fatigue, a workforce shortage and burnout handle more pets? How can we treat more pets when we have fewer veterinary professionals?<\/p>\n

We can\u2019t work any harder. Our challenge is to be more productive and more humane. Take care of ourselves first and then help more pets, but how?<\/p>\n

The Answer<\/h3>\n

How about this? Three words: techs and tech. More specifically, fully utilize veterinary technicians and technology. Embrace team-based health care delivery driven by technicians and supported by technology. Not enough veterinary technicians, you say. There would be if we honored, empowered, paid and retained the ones we have. Utilize them to the top of their license. They are leaving our profession. What a waste of remarkably capable, competent and compassionate people. Honor them, utilize them, compensate them fairly.<\/p>\n

As for technology, the use of telemedicine, teletriage<\/a>, artificial intelligence, texting, e-commerce, cloud-based PIMs and virtual appointments by doctors and veterinary nurses will go a long way in driving efficiency. Millennials<\/a> and Gen Zers have been waiting not so patiently for us to join them in the digital 21st century. Digital connections only further build on the strong personal relationships our profession is famous for.<\/p>\n

Techs and tech can provide more productivity and not further sacrifice our personal lives.<\/p>\n

Do the Math<\/h3>\n

Completely unscientific but directionally accurate data from a Google search shows that veterinarians see about 15 patients a day on average compared with 22 by optometrists, 24 by general practitioner MDs and 30 by dentists. (Dental hygienists account for 10 to 15 of those patients.)<\/p>\n

Question: How are those other health care professionals so much more productive? Answer: They employ a team health care delivery model.<\/p>\n

Further, for every physician there are roughly five empowered, fairly compensated, highly valued health care professionals (RN, LPN, NA, CNA, APRN, DNO, DNP, to name a few). For every dentist, about three. For every veterinarian, about one. One DVM per one CVT. Ouch.<\/p>\n

Over 200 veterinary technician schools graduate 8,000-plus eager, trained, licensed and passionate technicians a year to work with 3,200 U.S. veterinary school graduates. If we just retained our CVT grads, the DVM-to-technician ratio rises to 1-to-2.5. That\u2019s a health care team I\u2019d join.<\/p>\n

The math reminds me of an old saying. In math, 1+1+1+1+1 … equals infinity. In life, 1+1+1+1+1 … equals insanity. Should we desire to remain sane, we need to keep our veterinary nursing staff.<\/p>\n

If a technician saw just two pets a day that a veterinarian currently sees, the doctor would be free to see two more pets in their place. Back-of-the-envelope math again shows that instead of seeing 15 pets a day, the team would help 17, a 13% increase. More pets helped, happier clients, happier teams, we go home on time (more often), and productivity rises substantially.<\/p>\n

A 13% rise in pets cared for approaches 10,000 more DVM equivalents in the workplace. More math: If a veterinary nurse visit averages just $100 and two visits a day comes to 500 a year, that\u2019s an additional $50,000 in revenue, not to mention the revenue realized from two more appointments.<\/p>\n

So, one more time: Pets win, pet owners win, CVTs win, DVMs win, practice productivity wins, quality of life wins and practice financial health wins. Sounds pretty good to me.<\/p>\n

The Utilization Solution<\/h3>\n

By some estimates, CVTs use only about 30% of their skills and competencies for which they were educated. There\u2019s so much more they can do and want to do. For instance:<\/p>\n