{"id":9785,"date":"2021-02-01T00:00:37","date_gmt":"2021-02-01T08:00:37","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=9785"},"modified":"2022-06-15T17:47:45","modified_gmt":"2022-06-15T17:47:45","slug":"practice-manager-scheduling","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/","title":{"rendered":"Crunch Time"},"content":{"rendered":"

As the young manager of a small veterinary practice, I regularly spent part of my workweek covering shifts for vacationing or sick veterinary technicians and client service representatives. As the animal hospital grew alongside my confidence and status, I pitched in only occasionally as a courtesy and not under compulsion or out of desperation.<\/p>\n

When and how often should practice managers fill in for employees? Who\u2019s first on deck when appointments start to fall behind, a vacation week needs coverage, someone falls ill or an employee quits before a replacement is hired or trained? At what point does a manager\u2019s backup role detract from the business?<\/p>\n

Veterinary managers are fixers and, to some extent, pleasers. Assigning a shift to someone who does not want it or leaving the team short-handed when you know you could work a shift can be difficult. But picking up someone else\u2019s shift also means allowing the paper pile on your desk to sit, tabling an exciting project or delaying your personal life yet another day. As the adage goes, working on your practice is difficult when you perpetually work in your practice.<\/p>\n

On the flip side, stepping in can exemplify what a team player looks like, mitigate staff burnout and provide valuable firsthand experience<\/a>. In practices with only one or two full-time doctors, managers might frequently work on the floor to avoid the combined expense of someone\u2019s paid time off and a replacement employee\u2019s hourly wages.<\/p>\n

Determining the cost-to-benefit ratio is the most advantageous solution to the dilemma. What is being given up if you fill in, and is the tradeoff sensible? If the answer is a negative net present value, use your management skills to find sustainable alternatives instead of becoming the solution yourself. Here are six strategies.<\/p>\n

Hire With Scheduling\u00a0in Mind<\/h3>\n

For many reasons \u2014 ease of scheduling being one \u2014 my hospital tries to hire employees who are financially stable at working 30 to 35 hours a week and who can pick up additional hours when needed. This approach puts pressure on the human resources budget as it requires me to pay full-time benefits to 15% to 25% more employees. Still, the option has paid dividends at my practice by providing schedule flexibility, more quality time off for employees and a steady, reliable, long-term workforce.<\/p>\n

In employment advertisements and during job interviews, I am candid about weekly wage expectations and ask candidates to seriously consider their budget before they accept my offer. I often say, \u201cWe only want people to work for us who can afford to do so.\u201d If they need 40 hours a week plus overtime to be financially comfortable, they are better off interviewing elsewhere, even if we occasionally lose a skilled candidate.<\/p>\n

Keep the Schedule Fluid<\/h3>\n

Employees value the predictability of fixed schedules so that personal appointments and commitments can be made in advance. I find that asking them to adjust their schedules once days off have been set can be difficult. My compromise is to develop a new schedule every three to six months based on team members\u2019 ever-changing desires, adjusting it for time-off requests and publishing it a month in advance whenever possible. This creates a standard of flexibility.<\/p>\n

During onboarding, new hires are told that they are expected to cover co-worker shifts as often as they request time off, especially when their allotted paid time off has been exceeded. A rule of thumb at my practice is that time-off requests should be submitted before the schedule is published. Employees who make late requests are responsible for finding their replacements.<\/p>\n

Create a Culture\u00a0and Cross-Train<\/h3>\n

When shift coverage is needed, team members should support one another and feel confident that no one is gaming the system. The hospital culture should both encourage employees to take time off only when it is truly needed and persuade teammates to happily cover for a co-worker or swap shifts. Similarly, teammates are expected to watch for someone falling behind on the job and offer to help.<\/p>\n

One way this becomes more logistically possible is by cross-training the team. Many of our receptionists are also veterinary assistants. Some of our assistants have the skill set to handle technician appointments. Our licensed veterinary technicians sometimes are scheduled as assistants. Everyone in the building is expected to be able to answer the phone and book an appointment. Additionally, several team members get off-the-floor office hours ranging from five hours a month to 10 hours a week so that they can complete assigned administrative tasks<\/a>. The office hours can be rescheduled to keep the floor fully staffed.<\/p>\n

Don\u2019t Be the Best Option<\/h3>\n

Dressing in business attire helps me garner the respect I need to be an effective manager. A side benefit is a team member pauses before asking for my help in a pinch. Laying on the floor, restraining a patient, being scratched by nails, or becoming covered in fur, slobber, urine, blood or anal gland secretions while wearing dress slacks and a blouse just doesn\u2019t fit.<\/p>\n

I once had strong assistant skills, but they have waned over the years, making me a suboptimal choice during patient care. Similarly, if I am asked to help in reception, I bring office work with me and allow the rest of the team to take the lead on phone calls and routine work. I act as a backup only.<\/p>\n

While I don\u2019t set out to be an unhelpful substitute, I do not strive to be the ace-in-the-hole star replacement. When looking for shift coverage, I expect the team to exhaust all other options before asking whether I am available. When it comes to that, I am happy to oblige, knowing that my schedule is not being hijacked unnecessarily.<\/p>\n

Practice Operating Lean<\/h3>\n

Pandemic staffing and fully booked schedules have the potential to leave hospitals short-staffed. This is an ideal time to look closely at your hospital\u2019s inefficient systems and low-priority tasks. Where can automation reduce the manpower need? What processes vary widely depending on the team member and which ones are best-practice models? Where are the bottlenecks and how can they be widened? Focusing on daily flow creates a well-oiled machine that operates consistently even with minimal staffing.<\/p>\n

Manage Your Way Out<\/h3>\n

While working the floor sometimes might feel like the honorable path for a practice manager, I argue that it is more likely the product of mismanagement. Instead of giving up office time to fill in for a team member, use the time to strategize successful recruiting, reliable scheduling, strong team building and efficient operations.<\/p>\n

\n

KEY TIP<\/span><\/h3>\n

Train your team leads to see staffing solutions that do not involve management. Walk them through how to view the workweek as a whole and how to swap shifts to meet the practice\u2019s needs without draining resources.<\/p>\n","protected":false},"excerpt":{"rendered":"

At what point does a practice manager\u2019s backup role detract from the business?<\/p>\n","protected":false},"author":43,"featured_media":9786,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":0,"footnotes":""},"categories":[329],"tags":[],"class_list":["post-9785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-february-march-2021","column-take-charge","clinical_topics-practice-management"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"\nCrunch Time | Today's Veterinary Business<\/title>\n<meta name=\"description\" content=\"A practice manager shouldn\u2019t be an absent employee\u2019s automatic replacement. Cross-train people and empower them to look after each other.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crunch Time\" \/>\n<meta property=\"og:description\" content=\"A practice manager shouldn\u2019t be an absent employee\u2019s automatic replacement. Cross-train people and empower them to look after each other.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/\" \/>\n<meta property=\"og:site_name\" content=\"Today's Veterinary Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/todaysveterinarybusiness\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-01T08:00:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-15T17:47:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2021\/01\/Take-Charge.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"544\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lisa Greenhill, MPA, EdD\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@tvbpublication\" \/>\n<meta name=\"twitter:site\" content=\"@tvbpublication\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lisa Greenhill, MPA, EdD\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/\"},\"author\":{\"name\":\"Lisa Greenhill, MPA, EdD\",\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/#\\\/schema\\\/person\\\/aaf15696ad16ab48ed0ee7bed72a84f6\"},\"headline\":\"Crunch Time\",\"datePublished\":\"2021-02-01T08:00:37+00:00\",\"dateModified\":\"2022-06-15T17:47:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/\"},\"wordCount\":1132,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/01\\\/Take-Charge.jpg\",\"articleSection\":[\"February\\\/March 2021\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/\",\"url\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/\",\"name\":\"Crunch Time | Today's Veterinary Business\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/01\\\/Take-Charge.jpg\",\"datePublished\":\"2021-02-01T08:00:37+00:00\",\"dateModified\":\"2022-06-15T17:47:45+00:00\",\"description\":\"A practice manager shouldn\u2019t be an absent employee\u2019s automatic replacement. Cross-train people and empower them to look after each other.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/#primaryimage\",\"url\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/01\\\/Take-Charge.jpg\",\"contentUrl\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2021\\\/01\\\/Take-Charge.jpg\",\"width\":1024,\"height\":544,\"caption\":\"practice manager\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/practice-manager-scheduling\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Crunch Time\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/#website\",\"url\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/\",\"name\":\"Today's Veterinary Business\",\"description\":\"Veterinary Business Magazine\",\"publisher\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/#organization\",\"name\":\"Today's Veterinary Business\",\"url\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/todaysveterinarybusiness.com\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/02\\\/tvb-logo.png\",\"contentUrl\":\"https:\\\/\\\/todaysveterinarybusiness.com\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/02\\\/tvb-logo.png\",\"width\":258,\"height\":71,\"caption\":\"Today's Veterinary Business\"},\"image\":{\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/todaysveterinarybusiness\",\"https:\\\/\\\/x.com\\\/tvbpublication\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/todaysveterinarybusiness\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/navc.sitepreview.app\\\/todaysveterinarybusiness.com\\\/#\\\/schema\\\/person\\\/aaf15696ad16ab48ed0ee7bed72a84f6\",\"name\":\"Lisa Greenhill, MPA, EdD\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e6542ff5fb701b308de6cb27e47b758b85030ea4c8ff007cda4d81f0f8c1e610?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e6542ff5fb701b308de6cb27e47b758b85030ea4c8ff007cda4d81f0f8c1e610?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e6542ff5fb701b308de6cb27e47b758b85030ea4c8ff007cda4d81f0f8c1e610?s=96&d=mm&r=g\",\"caption\":\"Lisa Greenhill, MPA, EdD\"},\"sameAs\":[\"http:\\\/\\\/www.tvb.com\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Crunch Time | Today's Veterinary Business","description":"A practice manager shouldn\u2019t be an absent employee\u2019s automatic replacement. Cross-train people and empower them to look after each other.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Crunch Time","og_description":"A practice manager shouldn\u2019t be an absent employee\u2019s automatic replacement. Cross-train people and empower them to look after each other.","og_url":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/","og_site_name":"Today's Veterinary Business","article_publisher":"https:\/\/www.facebook.com\/todaysveterinarybusiness","article_published_time":"2021-02-01T08:00:37+00:00","article_modified_time":"2022-06-15T17:47:45+00:00","og_image":[{"width":1024,"height":544,"url":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2021\/01\/Take-Charge.jpg","type":"image\/jpeg"}],"author":"Lisa Greenhill, MPA, EdD","twitter_card":"summary_large_image","twitter_creator":"@tvbpublication","twitter_site":"@tvbpublication","twitter_misc":{"Written by":"Lisa Greenhill, MPA, EdD","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/#article","isPartOf":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/"},"author":{"name":"Lisa Greenhill, MPA, EdD","@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/#\/schema\/person\/aaf15696ad16ab48ed0ee7bed72a84f6"},"headline":"Crunch Time","datePublished":"2021-02-01T08:00:37+00:00","dateModified":"2022-06-15T17:47:45+00:00","mainEntityOfPage":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/"},"wordCount":1132,"commentCount":0,"publisher":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/#organization"},"image":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/#primaryimage"},"thumbnailUrl":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2021\/01\/Take-Charge.jpg","articleSection":["February\/March 2021"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/","url":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/","name":"Crunch Time | Today's Veterinary Business","isPartOf":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/#primaryimage"},"image":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/#primaryimage"},"thumbnailUrl":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2021\/01\/Take-Charge.jpg","datePublished":"2021-02-01T08:00:37+00:00","dateModified":"2022-06-15T17:47:45+00:00","description":"A practice manager shouldn\u2019t be an absent employee\u2019s automatic replacement. Cross-train people and empower them to look after each other.","breadcrumb":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/#primaryimage","url":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2021\/01\/Take-Charge.jpg","contentUrl":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2021\/01\/Take-Charge.jpg","width":1024,"height":544,"caption":"practice manager"},{"@type":"BreadcrumbList","@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/practice-manager-scheduling\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/"},{"@type":"ListItem","position":2,"name":"Crunch Time"}]},{"@type":"WebSite","@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/#website","url":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/","name":"Today's Veterinary Business","description":"Veterinary Business Magazine","publisher":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/#organization","name":"Today's Veterinary Business","url":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/#\/schema\/logo\/image\/","url":"https:\/\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2022\/02\/tvb-logo.png","contentUrl":"https:\/\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2022\/02\/tvb-logo.png","width":258,"height":71,"caption":"Today's Veterinary Business"},"image":{"@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/todaysveterinarybusiness","https:\/\/x.com\/tvbpublication","https:\/\/www.linkedin.com\/company\/todaysveterinarybusiness"]},{"@type":"Person","@id":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/#\/schema\/person\/aaf15696ad16ab48ed0ee7bed72a84f6","name":"Lisa Greenhill, MPA, EdD","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/e6542ff5fb701b308de6cb27e47b758b85030ea4c8ff007cda4d81f0f8c1e610?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e6542ff5fb701b308de6cb27e47b758b85030ea4c8ff007cda4d81f0f8c1e610?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e6542ff5fb701b308de6cb27e47b758b85030ea4c8ff007cda4d81f0f8c1e610?s=96&d=mm&r=g","caption":"Lisa Greenhill, MPA, EdD"},"sameAs":["http:\/\/www.tvb.com"]}]}},"_links":{"self":[{"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/posts\/9785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/comments?post=9785"}],"version-history":[{"count":2,"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/posts\/9785\/revisions"}],"predecessor-version":[{"id":18470,"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/posts\/9785\/revisions\/18470"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/media\/9786"}],"wp:attachment":[{"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/media?parent=9785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/categories?post=9785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-json\/wp\/v2\/tags?post=9785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}