{"id":78825,"date":"2025-12-01T00:00:19","date_gmt":"2025-12-01T05:00:19","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=78825"},"modified":"2025-11-19T17:40:42","modified_gmt":"2025-11-19T22:40:42","slug":"talkative-doctor-take-charge-1225","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/talkative-doctor-take-charge-1225\/","title":{"rendered":"Coaching the Talkative Doctor"},"content":{"rendered":"<p>It starts with a smile. \u201cHow are the kids?\u201d \u201cWhere did you go on vacation this year?\u201d Then comes a silent physical exam, a quick diagnosis and continuous discussion of nonveterinary matters. Before you know it, the veterinarian is 45 minutes behind schedule, clients are angry, the staff is frustrated, and you\u2019re thinking about the lost revenue. Sound familiar?<\/p>\n<p>When your veterinarian\u2019s conversational skills eclipse their time management, your entire practice feels the fallout. But what happens when the doctor is the only one doing it? Welcome to the high-stakes balancing act of patient care, productivity and preserving your sanity.<\/p>\n<p>I\u2019ve lived it, and guess what? You, too, can overcome it. Here are a few options to try.<\/p>\n<h3>Is It a Problem?<\/h3>\n<p>Before launching into coaching conversations with the veterinarian, take a diagnostic pause. Ask yourself:<\/p>\n<ul>\n<li>Are extralong appointments affecting the bottom line? Pull 90 days of data and compare your practice\u2019s averages to the doctor\u2019s rates of treatment plan acceptance, client revenue and client retention. Sometimes, a \u201cslower\u201d doctor generates more revenue through stronger client relationships and higher compliance rates.<\/li>\n<li>What do pet owners think? Review doctor satisfaction scores, online reviews and client requests. If clients specifically ask for the veterinarian despite longer waits, you have a scheduling problem, not a doctor issue.<\/li>\n<li>Is the schedule set up for failure? Before assuming the doctor is at fault, audit appointments to see whether they are properly categorized, adequately staffed and realistic timewise, given your practice\u2019s workflow.<\/li>\n<\/ul>\n<p>If the data shows the doctor\u2019s style is effective (high retention, high revenue and happy clients), the solution isn\u2019t to make the veterinarian work faster; it\u2019s to adjust your business model around the person\u2019s strengths.<\/p>\n<h3>Collaborative Appointment Mapping<\/h3>\n<p>When doctors think you imposed a schedule on them, you get resistance, excuses or quiet rebellion. But when they feel included in designing their schedule, you open the door to coaching without conflict. Here\u2019s how:<\/p>\n<ul>\n<li><strong>Invite curiosity, not correction:<\/strong> Instead of starting with \u201cYou talk too much\u201d or \u201cYou take too much time,\u201d try, \u201cI want your help with making a schedule that works better for you. What kind of appointments tend to run long?\u201d This approach shifts the conversation from a critique to collaboration.<\/li>\n<li><strong>Compare perception and reality:<\/strong> Take, for example, simple categories such as wellness exams, skin and ear issues, geriatric workups, and lumps and bumps. Ask the doctor, \u201cHow long do you think these appointments take you, on average?\u201d State that you would like to pull data or time audits from the practice management software over the next two weeks, which shifts the conversation from accusatory to one focused on discovery and collaboration. Such a strategy will create a powerful \u201cAha!\u201d moment when the veterinarian realizes that perception doesn\u2019t match reality.<\/li>\n<li><strong>Dissect appointments:<\/strong> Calculate the time spent on each segment, such as the physical exam, history-taking, client education, social chat, treatment plan discussion, and handoff or wrap-up. Use the breakdown to start exploring the root causes.<\/li>\n<li><strong>Delegate:<\/strong> Ask, \u201cIf you could shift some elements to the technician to free up time, what would you choose?\u201d Doctors might try to do everything because they feel unsupported or lack trust in the team. By mapping what they do minute by minute, you begin to reshape the workflow without demanding speed, while identifying how to improve team utilization, staff training and trust-building.<\/li>\n<\/ul>\n<h3>Feedback Without Fireworks<\/h3>\n<p>The next step is a constructive conversation that doesn\u2019t put the doctor on the defensive. I recommend using the <a href=\"https:\/\/todaysveterinarybusiness.com\/feedback-opening-shots-0225\/\">Situation-Behavior-Impact feedback framework<\/a>. The widely used SBI model keeps feedback specific and nonpersonal.<\/p>\n<p>Here\u2019s an example: \u201cDuring the 2 p.m. wellness appointment (Situation), I noticed the exam finished in 15 minutes, but the conversation continued for 45 minutes (Behavior). As a result, two clients rescheduled and were upset with the team (Impact).\u201d<\/p>\n<p>Then, pause and invite collaboration: \u201cI would love your input on how we can maintain your client connections without impacting other pet owners.\u201d<\/p>\n<h3>Explore the Root Cause<\/h3>\n<p>Sometimes, the issue isn\u2019t the talking; it\u2019s the veterinarian\u2019s lack of trust in delegating responsibilities. Through collaborative discussion, ask:<\/p>\n<ul>\n<li>\u201cHow could we better utilize the team during your appointments?\u201d<\/li>\n<li>\u201cWould you be open to support cues, like, <a href=\"https:\/\/todaysveterinarypractice.com\/clinical_topics\/diagnostics\/\">\u2018Can I take Fluffy back for diagnostics?\u2019<\/a>\u201d<\/li>\n<li>\u201cCould a technician wrap up with take-home instructions or report cards?\u201d<\/li>\n<\/ul>\n<p>Additionally, consider what\u2019s driving the behavior. Excessive talking sometimes is a symptom of something deeper. For example:<\/p>\n<ul>\n<li>Anxiety about missing a diagnosis (The doctor overexplains.)<\/li>\n<li>Compassion fatigue (Connecting with people feels safer than facing complex cases.)<\/li>\n<li>Burnout (Dreading the next appointment, the doctor lingers in the current one.)<\/li>\n<\/ul>\n<h3>A Final Call to Action<\/h3>\n<p>Leadership doesn\u2019t always mean fixing people. Sometimes, it means reengineering the system to protect your culture, clients and sanity.<\/p>\n<p>When you can\u2019t make your DVM faster, smarter scheduling and honest feedback may be the lifeline your team needs. The most strategic move might be to build your practice model around diverse working styles.<\/p>\n<hr \/>\n<h3><span style=\"color: #008000;\">FEEDBACK THAT DOESN\u2019T BLOW UP<\/span><\/h3>\n<p>Done correctly, coaching sensitive or overworked team members builds trust, not tension.<\/p>\n<p>The wrong way:<\/p>\n<ul>\n<li><strong>Don\u2019t make it personal:<\/strong> \u201cYou talk too much\u201d triggers defensiveness. Remain focused on behavior and outcomes.<\/li>\n<li><strong>Don\u2019t delay tough feedback:<\/strong> Waiting for weeks to address an issue increases frustration and normalizes dysfunction.<\/li>\n<li><strong>Don\u2019t sugarcoat:<\/strong> Be direct but kind.<\/li>\n<li><strong>Don\u2019t skip the context:<\/strong> Connect how delays impact patients, clients and the team.<\/li>\n<\/ul>\n<p>The right way:<\/p>\n<ul>\n<li><strong>Use the Situation-Behavior-Impact model:<\/strong> \u201cDuring the 10:30 wellness visit (S), the client waited for 45 minutes after you completed the exam (B), which led to frustration and a canceled follow-up (I).\u201d<\/li>\n<li><strong>Lead with curiosity, not criticism:<\/strong> \u201cI noticed some appointments are running long. Can we look at how to balance them with the rest of the day\u2019s flow?\u201d<\/li>\n<li><strong>Give feedback privately:<\/strong> Schedule a sit-down or coffee break instead of having a rushed conversation in the hallway between appointments.<\/li>\n<li><strong>Pair feedback with support:<\/strong> \u201cWe want to help preserve your strong client relationships and keep the day moving. What could we shift to make things easier?\u201d<\/li>\n<li><strong>Check in after changes:<\/strong> \u201cHow did that 30-minute appointment slot feel? Less rushed? Should we tweak anything?\u201d<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Data will tell you whether your veterinarian needs to speed things up or is doing just fine.<\/p>\n","protected":false},"author":23,"featured_media":78826,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":0,"footnotes":""},"categories":[537],"tags":[],"class_list":["post-78825","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-december-2025-january-2026","column-take-charge","clinical_topics-practice-management"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Coaching the Talkative Doctor | Today&#039;s Veterinary Business<\/title>\n<meta name=\"description\" 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