{"id":78405,"date":"2025-09-18T16:00:48","date_gmt":"2025-09-18T20:00:48","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=78405"},"modified":"2025-09-18T16:04:48","modified_gmt":"2025-09-18T20:04:48","slug":"the-case-for-practical-innovation-strategy","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/the-case-for-practical-innovation-strategy\/","title":{"rendered":"The Case for Practical Innovation Strategy"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">E<\/span><span class=\"s1\">volution, as Carl Sagan noted, is adventitious and not foresighted. The same might be said of technological advancement, although it doesn\u2019t have to be. As veterinary professionals, we stand not at a crossroads but at the edge of a paradigm shift, where the practice of medicine meets the inexorable march of technological progress. The question isn\u2019t whether our profession will evolve \u2014 it\u2019s whether we\u2019ll do so deliberately and thoughtfully, or be subject to the violent disruption of change.<\/span><\/p>\n<h2 class=\"p3\">The Problem of Inertia<\/h2>\n<p class=\"p2\"><span class=\"s1\">One of the things that happens in the world of veterinary medicine, and many other professional realms, is inertia. The kind of inertia that makes me anxious to consider. The kind of inertia that makes it hard to get started, hard to change direction, hard to move at all.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">Many organizations, from the corporate giants to the smallest animal hospitals, are waiting for someone else to figure it out first. Even one-doctor hospitals like mine, ones that should be nimble, are often too overwhelmed with putting out the proverbial fires to handle managing change. And we all find ourselves treating innovation like a spectator sport, content to sit in the stands while others play the game. This isn\u2019t merely short-sighted, it\u2019s potentially disastrous in an industry where the experience of veterinary professionals continues to worsen and burnout rates climb ever higher.<\/span><\/p>\n<h2 class=\"p5\">A Call to Action<\/h2>\n<p class=\"p2\"><span class=\"s1\">The solution could likely be found in the creation of a dedicated practical innovation strategist. Or a technology lead. Or a Director of Innovation and Technology. Or a Chief Innovation Officer. The title matters less than the responsibility. This person serves as the bridge between emerging technology and practical medicine, evaluating and implementing new tools and processes that demonstrably improve patient care and practice efficiency, scaled appropriately to their organization\u2019s size and needs. This can\u2019t be something we informally shoehorn into the responsibilities of other roles anymore. This role would look different in different places:<\/span><\/p>\n<ul>\n<li class=\"p6\"><b> <\/b><span class=\"s1\"><b>Planetary Pet Healthcare Inc. \u2013 Chief Innovation Officer:<\/b> \u201cLeads enterprise-wide strategy for identifying, evaluating and implementing emerging technologies and processes to enhance patient care, improve operational efficiency and drive competitive advantage across thousands of practices while maintaining regular hours as a clinician.\u201d<\/span><\/li>\n<li class=\"p6\"><b> <\/b><span class=\"s1\"><b>Mid-Market Aggregator Veterinary Partners\u00a0\u2013 Director of Innovation and Technology Integration:<\/b> \u201cBridges the gap between clinical practice and technological advancement by testing, implementing and measuring the impact of new tools and processes across our network of hospitals to improve doctor efficiency and patient outcomes.\u201d<\/span><\/li>\n<li class=\"p7\"><b> <\/b><span class=\"s1\"><b>Hometown\/Concept\/Surname Small Animal Hospital \u2013 Innovation\/Technology Integration Lead:<\/b> \u201cChampions and oversees the practical implementation of new technologies and processes in daily hospital operations while ensuring they genuinely improve patient care and team efficiency rather than just adding complexity.\u201d<\/span><\/li>\n<\/ul>\n<p class=\"p2\"><span class=\"s1\">I\u2019m not talking about adding another C-suite title for the sake of corporate vanity. I\u2019m talking about dedicating resources to someone who can consistently and dynamically connect emerging technology and practical implementation \u2014 someone who understands both the day-to-day realities of veterinary practice and the transformative potential of those new technologies.<\/span><\/p>\n<h2 class=\"p5\">What It Takes<\/h2>\n<p class=\"p2\"><span class=\"s1\">This role requires more than just technological literacy or just clinical competence. It demands:<\/span><\/p>\n<ul>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Deep and ongoing understanding of veterinary medicine and practice operations<\/span><\/li>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Experience with implementation and change management<\/span><\/li>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Ability to evaluate and integrate new technologies \u2014 without jumping at each and every opportunity that comes across one\u2019s desk<\/span><\/li>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Understanding of both clinical and business impacts<\/span><\/li>\n<li class=\"p7\"><b> <\/b><span class=\"s1\">Capacity to translate between technical capabilities and practical needs<\/span><\/li>\n<\/ul>\n<p class=\"p2\"><span class=\"s1\">How many corporate veterinary groups or independent veterinary practices have someone actively exploring these opportunities? Not just reading about them on somebody\u2019s Substack or waiting for the next <i>Clinic Innovation Guide<\/i> to come out, but actively testing, implementing and measuring their impact? The answer is not \u201czero,\u201d but it\u2019s depressingly close.<\/span><\/p>\n<h3 class=\"p5\">A Data-Driven Example: AI Scribes<\/h3>\n<p class=\"p2\"><span class=\"s1\">Let\u2019s put some numbers to my assertion, because nothing cuts the gloomy fog of uncertainty like the bright, joyful clarity of mathematics.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">Consider the example of a mid-market corporate aggregator with 100 full-time veterinarians. Implementation of AI scribe software could save each doctor 30 minutes per day (and that\u2019s a wildly conservative estimate from personal experience). Over six months, that amounts to 6,500 hours of doctor time, which is equivalent to adding more than six full-time veterinarians to your workforce. You\u2019ve just boosted productivity in your clinic<br \/>\nby 6% without asking anyone to work harder or faster.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">The cost? Based on some AI scribes in the market, about $90,000 for those 6,500 doctor hours. Implementation might take a few days, a week at most.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">Try hiring six veterinarians in the United States for that amount.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">Heck, try hiring six veterinarians.<\/span><\/p>\n<h3 class=\"p5\">The Cost of Waiting<\/h3>\n<p class=\"p2\"><span class=\"s1\">While organizations delay, individual practitioners and your competition are already implementing these technologies on the ground level. They\u2019re gaining experience, refining processes and building competitive advantages that let them serve clients better, communicate more effectively, achieve higher profit margins and, most importantly, practice better medicine. By the time the spectator organization decides to act, they\u2019ll be playing catch-up \u2014 and paying premium prices for rushed implementations.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">Here\u2019s what a practice innovation strategist could be doing right now:<\/span><\/p>\n<ul>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Evaluating and testing AI scribes and dozens of other automation tools<\/span><\/li>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Developing implementation strategies for new technologies<\/span><\/li>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Creating training programs for staff<\/span><\/li>\n<li class=\"p6\"><span class=\"s1\">Measuring outcomes and returns on investment<\/span><\/li>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Building relationships with technology providers<\/span><\/li>\n<li class=\"p7\"><b> <\/b><span class=\"s1\">Identifying opportunities for early adoption and competitive advantage<\/span><\/li>\n<\/ul>\n<p><span class=\"s1\">Fortunately, there\u2019s a large talent pool of veterinarians and veterinary nurses\/technicians who pair technological fluency with clinical competence.<\/span><\/p>\n<h2 class=\"p5\">Return on Investment: More Than a Salary<\/h2>\n<p class=\"p2\"><span class=\"s1\">\u201cBut it\u2019s expensive to hire another C-suite executive!\u201d I hear the pained cry, the agony of a budget demand, so let\u2019s do more math to cheer ourselves up.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">If a Chief Innovation Officer helps implement just the AI scribe example above, they\u2019ve already justified their salary through productivity gains alone. Add in improved staff retention, <a href=\"https:\/\/catalyst.nejm.org\/doi\/full\/10.1056\/CAT.23.0404\"><span class=\"s3\">better client satisfaction<\/span><\/a>, enhanced medical record quality and <a href=\"https:\/\/catalyst.nejm.org\/doi\/full\/10.1056\/CAT.23.0404\"><span class=\"s3\">reduced burnout<\/span><\/a> \u2014 suddenly that salary looks like a bargain.<sup>1<\/sup><\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">And that\u2019s just one technology. There\u2019s also:<\/span><\/p>\n<ul>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">AI-powered diagnostic support<\/span><\/li>\n<li class=\"p6\"><span class=\"s1\">Automated and\/or augmented client communications<\/span><\/li>\n<li class=\"p6\"><span class=\"s1\">Predictive analytics for patient care<\/span><\/li>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Smart, dynamic inventory management<\/span><\/li>\n<li class=\"p6\"><b> <\/b><span class=\"s1\">Practice management optimization<\/span><\/li>\n<li class=\"p7\"><b> <\/b><span class=\"s1\">AI-enhanced radiology assessments<\/span><\/li>\n<\/ul>\n<p class=\"p4\"><span class=\"s1\">Each of these represents potential gains in efficiency, quality and profitability. But without someone dedicated to evaluating and implementing these technologies, most practices will continue to operate as they always have \u2014 until they can\u2019t.<\/span><\/p>\n<h2 class=\"p5\">How to Begin Building Bridges<\/h2>\n<p class=\"p2\"><span class=\"s1\">Want to do the job I\u2019m pitching? Want to be the point person in your organization to be blazing trails into the technology wilderness? Do it. It just takes some brains, creativity and curiosity. Everybody has those traits to an extent.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">But I will give one additional piece of advice when you start: measure stuff. Start measuring things <i>before<\/i> you implement new technologies.<\/span><\/p>\n<h2 class=\"p5\">The Future Is Here<\/h2>\n<p class=\"p2\"><span class=\"s1\">The business of medicine isn\u2019t just changing, it\u2019s being fundamentally transformed. The organizations that thrive will be those that embrace this transformation proactively, not those who wait to see what works for everyone else.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">According the National Bureau of Economic Research, the period of 1850 to 1880 saw economic growth and productivity improvements. In particular, steam power accounted for 22% to 41% of the labor productivity growth during that time.<sup>2 <\/sup><a href=\"https:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=4573321&amp;utm_source=chatgpt.com\"><span class=\"s3\">According to a research paper from Harvard Business School and the Wharton School<\/span><\/a>, a group of consultants using AI saw a 17% to 43% enhancement in performance. They completed 12.2% more tasks and finished tasks 21.5% more quickly.<sup>3<\/sup> That\u2019s right! A group of consultants using AI were able to achieve performance and productivity improvements on par with the impact of steam power over a 30-year period of the Industrial Revolution.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">An innovation strategist isn\u2019t a luxury \u2014 it\u2019s a necessity for any group serious about success. It\u2019s an investment in staying relevant and capable of providing the best possible care for our patients. The question isn\u2019t whether you can afford to create this position. The question is whether you can afford not to.<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">I\u2019m not sure the view from the sidelines is as safe as it seems. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A cover letter on behalf of all the builders and innovators in veterinary medicine.<\/p>\n","protected":false},"author":236,"featured_media":78406,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":0,"footnotes":""},"categories":[532],"tags":[],"class_list":["post-78405","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clinic-innovation-guide-2025","column-features","clinical_topics-innovation-technology"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.3) - 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