{"id":77265,"date":"2024-12-16T14:11:00","date_gmt":"2024-12-16T19:11:00","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=77265"},"modified":"2024-12-16T14:11:00","modified_gmt":"2024-12-16T19:11:00","slug":"telehealth-survey-121624","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/telehealth-survey-121624\/","title":{"rendered":"Telehealth Users Value Responsiveness and Professionalism"},"content":{"rendered":"<p>The Veterinary Virtual Care Association has released an analysis showing what pet owners value most in a telehealth encounter. The report was based on consumer reviews of an unidentified veterinary telehealth provider.<\/p>\n<p>The key desires were:<\/p>\n<ul>\n<li><strong>Responsiveness:<\/strong> 22% of respondents noted the importance of the customer service team\u2019s quick and helpful responses.<\/li>\n<li><strong>Professionalism and expertise:<\/strong> 13% appreciated positive interactions with skilled and compassionate veterinarians who clearly communicated <a href=\"https:\/\/todaysveterinarypractice.com\/oncology\/the-role-of-teleconsulting-in-veterinary-oncology\/\">knowledgeable advice<\/a>.<\/li>\n<li><strong>Less stress:<\/strong> 10% used telehealth to reduce a pet\u2019s stress, especially when the animal had anxiety or health issues.<\/li>\n<li><strong>Affordability:<\/strong>\u00a06% liked telehealth as an affordable alternative to in-person visits.<\/li>\n<\/ul>\n<p>Other notable findings included:<\/p>\n<ul>\n<li><strong>Convenience:<\/strong>\u00a0Some respondents appreciated having at-home appointments.<\/li>\n<li><strong>Drug availability:<\/strong>\u00a0Respondents mentioned the benefit of fast and reliable medication delivery.<\/li>\n<li><strong>User-friendly platform:<\/strong>\u00a0Pet owners liked being able to easily navigate the telehealth website.<\/li>\n<li><strong>Efficacy:<\/strong>\u00a0Respondents noted the importance of effective treatment plans and positive patient outcomes.<\/li>\n<li><strong>Transparent advertising:<\/strong>\u00a0Pet owners appreciated knowing which services the telehealth provider could and could not offer.<\/li>\n<\/ul>\n<p>The nonprofit <a href=\"https:\/\/todaysveterinarybusiness.com\/virtual-care-vvca\/\">Veterinary Virtual Care Association<\/a> develops best practices for providing virtual care to animals.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A VVCA review of remote veterinary advice reveals that pet owners also prize affordability.<\/p>\n","protected":false},"author":23,"featured_media":77266,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":0,"footnotes":""},"categories":[90],"tags":[],"class_list":["post-77265","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online","column-news","clinical_topics-news"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Telehealth Users Value Responsiveness and Professionalism | Today&#039;s Veterinary Business<\/title>\n<meta name=\"description\" content=\"The Veterinary Virtual Care Association has released an analysis showing what pet owners value most in a telehealth encounter.\" \/>\n<meta name=\"robots\" content=\"noindex, 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