{"id":75711,"date":"2024-02-01T17:48:45","date_gmt":"2024-02-01T22:48:45","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=75711"},"modified":"2024-02-02T17:55:53","modified_gmt":"2024-02-02T22:55:53","slug":"education-talk-the-talk-0224","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/education-talk-the-talk-0224\/","title":{"rendered":"Correctable Errors"},"content":{"rendered":"

Clients routinely hear about their pets\u2019 health care needs from multiple team members, not just the veterinarians. But that doesn\u2019t mean they rely solely on the veterinary team for education. Clients also seek information from sources (some credible, some not) such as the internet, groomers, pet store employees and friends. While everyone on the veterinary team should fulfill their role as a trusted adviser, a lack of training might lead to ineffective or inaccurate communication, harming compliance and loyalty.<\/p>\n

Let\u2019s explore what team members need to say and how words matters.<\/p>\n

Unclear Language<\/strong><\/h3>\n

I often hear a lack of clarity during client communication in the exam room or on the phone. When it happens, pet owners might become confused or less likely to agree to your services. Here are real-world examples of what team members say and how to say it better.<\/p>\n