{"id":5711,"date":"2019-06-06T12:04:41","date_gmt":"2019-06-06T19:04:41","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=5711"},"modified":"2022-03-08T15:37:49","modified_gmt":"2022-03-08T15:37:49","slug":"survey-identifies-where-veterinary-clinics-fall-short","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/survey-identifies-where-veterinary-clinics-fall-short\/","title":{"rendered":"Survey identifies where veterinary clinics fall short"},"content":{"rendered":"

Long waits and the markups on tests and vaccines are among the top gripes of veterinary clients.<\/p>\n

An online survey commissioned by the United Veterinary Services Association found that while 95% of respondents walked away happy about the medical care provided, at least 1 in 4 found deficiencies in the overall clinic experience.<\/p>\n

Convenience was seen as a particular problem, from excessive waiting time in the lobby or exam room to the inability to schedule weekend and evening appointments. Clients didn\u2019t have much of a problem with exam fees, but they did question the cost of tests and vaccines.<\/p>\n

A fair number of the 2,000 pet owners surveyed called out hospital personnel for not doing enough to minimize patient stress and anxiety. The issues cited include hectic waiting areas, poor separation of dogs and cats, and \u201cthe vet\u2019s staff not handling [the] pet<\/a> gently enough,\u201d the distributors group reported.<\/p>\n

Overall, 70% of dog owners and 75% of cat owners \u201cstrongly\u201d agreed that they were satisfied with their veterinary clinic, while only about 25% of clients \u201csomewhat\u201d agreed.<\/p>\n

The United Veterinary Services Association, formerly the American Veterinary Distributors Association<\/a>, concluded:<\/p>\n

\u201cThough veterinary customers are overwhelmingly satisfied with the medical care their pets receive, and cost is the main customer concern, UVSA is encouraging its members and the industry at large to continue tracking the expectations of a new generation of pet owners to fully match the quality medical care with clients\u2019 level of overall satisfaction.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

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