{"id":5693,"date":"2019-06-04T15:22:03","date_gmt":"2019-06-04T22:22:03","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=5693"},"modified":"2022-03-08T16:39:28","modified_gmt":"2022-03-08T16:39:28","slug":"banfield-launches-vet-chat-telehealth-service","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/banfield-launches-vet-chat-telehealth-service\/","title":{"rendered":"Banfield launches Vet Chat telehealth service"},"content":{"rendered":"

Banfield Pet Hospital\u2019s 2 million Optimum Wellness Plan clients can obtain veterinary advice remotely through the Banfield mobile app.<\/p>\n

The new telehealth service, called Vet Chat, is available 24 hours a day. Users won\u2019t receive a diagnosis or prescription order, but they will be told whether their pet should see a veterinarian.<\/p>\n

\u201cVet Chat marks the next chapter in the future of pet care, and we\u2019re thrilled to offer a service that benefits our clients, their pets and our veterinary teams,\u201d Banfield President Brian Garish said.<\/p>\n

The doctor on the other end of Vet Chat does not have access to a pet\u2019s medical records<\/a>. The one-on-one discussion is intended to offer guidance and steer pet owners away from using internet search results to self-diagnose and treat a health issue.<\/p>\n

According to Banfield, a recent survey found that 39% of pet owners \u201cadmit they sometimes struggle to decide when to call the veterinarian\u201d and that 37% \u201cprefer to consult the internet first.\u201d<\/p>\n

The company operates 1,050 hospitals across the United States and Puerto Rico.<\/p>\n

The veterinarians answering Vet Chat inquiries are not Banfield doctors. Instead, they\u2019re with Ask.Vet, a telehealth service operated by app developer Vet24seven Inc.<\/p>\n

\u201cThe new service is intended to help our hospital teams spend less time on the phone and more time treating pets that truly need care, and give clients peace of mind and on-demand access to a reputable source for pet health advice outside of hospital operating hours,\u201d a Banfield spokeswoman said.<\/p>\n

Veterinary telehealth<\/a> is in its infancy relative to the widespread use of similar tools in human medicine.<\/p>\n

Innovation Station columnist Aaron Massecar, Ph.D., writing in the June\/July 2019 issue<\/a> of Today\u2019s Veterinary Business, called veterinary telehealth a \u201cmaturing\u201d field and \u201canother way that veterinary professionals can increase access to care.\u201d<\/p>\n

Reacting to the Vet Chat announcement, he said the service \u201cmakes good business sense, too, getting more tails through the door faster.\u201d<\/p>\n

Dr. Massecar is assistant director of continuing education at Colorado State University\u2019s Translational Medicine Institute and former executive director of the Veterinary Innovation Council.<\/p>\n","protected":false},"excerpt":{"rendered":"

Banfield Pet Hospital\u2019s 2 million Optimum Wellness Plan clients can obtain veterinary advice remotely through the Banfield mobile app.<\/p>\n","protected":false},"author":45,"featured_media":5694,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":0,"footnotes":""},"categories":[90],"tags":[],"class_list":["post-5693","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online","column-news","clinical_topics-news"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"\nBanfield launches Vet Chat telehealth service | Today's Veterinary Business<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Banfield launches Vet Chat telehealth service\" \/>\n<meta property=\"og:description\" content=\"Banfield Pet Hospital\u2019s 2 million Optimum Wellness Plan clients can obtain veterinary advice remotely through the Banfield mobile app.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/banfield-launches-vet-chat-telehealth-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Today's Veterinary Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/todaysveterinarybusiness\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-04T22:22:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-08T16:39:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2019\/06\/VetChat.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1300\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Louise S. 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