{"id":5209,"date":"2019-04-01T00:00:57","date_gmt":"2019-04-01T07:00:57","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=5209"},"modified":"2022-03-15T19:24:09","modified_gmt":"2022-03-15T19:24:09","slug":"raise-your-standards","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/raise-your-standards\/","title":{"rendered":"Raise your standards"},"content":{"rendered":"

We can all think of a business where an employee told us to \u201cHave a nice day\u201d as we left. Years ago, I imagine, the phrase \u201cHave a nice day\u201d was meaningful. At its best, the phrase conveys politeness and indicates that an employee has had basic customer service training. At its worst, it can be disingenuous when said with indifference. The phrase \u201cIt\u2019s my pleasure\u201d isn\u2019t a lot better because it has become so common and can be said unenthusiastically. Some employees have shortened the phrase to \u201cMy pleasure\u201d as if they can\u2019t be bothered to say the whole sentence.<\/p>\n

Surely we can do better with our client service<\/a>, but how do you rise above mediocrity and create memorable service? Here are effective ways to implement service standards in your veterinary practice that will help your business stand out.<\/p>\n

Define the Goal<\/h3>\n

Client service standards are put in place so businesses can achieve a consistent level of service. The quality of service at McDonald\u2019s is different from that at Ruth\u2019s Chris Steak House, but both are consistent. It is the nature of standards and the team\u2019s adherence to the standards that dictates whether the level of service is average or exceptional.<\/p>\n

The first step in creating standards is for the leadership team to define the desired client experience. Consider these questions:<\/p>\n