{"id":4410,"date":"2018-12-01T00:00:24","date_gmt":"2018-12-01T08:00:24","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=4410"},"modified":"2022-03-07T19:04:02","modified_gmt":"2022-03-07T19:04:02","slug":"no-social-media-policy-get-one-posthaste","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/no-social-media-policy-get-one-posthaste\/","title":{"rendered":"No social media policy? Get one posthaste"},"content":{"rendered":"

The use of social media can be a double-edged sword, especially in the workplace. On the plus side, social media is a wonderful vehicle for marketing a veterinary practice and connecting with current or potential clients. On the darker side, what happens when an employee posts content that reflects negatively on your practice? Should you respond? If so, how? If the post is offensive, should you discipline or even fire the team member?<\/p>\n

Because social media users tend to openly share thoughts and opinions, many experts believe that job terminations based on inappropriate posts will increase. The issue can be a challenge for a hospital\u2019s human resources team, but finding the right approach is crucial given that a single post has the potential to blow up into a public relations disaster.<\/p>\n

So, how do you respond to, say, a sexist post on an employee\u2019s personal page? Although you don\u2019t want to overreact or react emotionally in the moment, and you don\u2019t want to micromanage, here\u2019s the crux of the situation distilled into one sentence: How much damage could a particular post have on your hospital\u2019s reputation?<\/p>\n

What\u2019s important is that you respond fairly and not give one person who, say, has a knack for humorous posts more leeway for material that another employee posts in a more serious manner. And if you choose not to respond, be aware that you\u2019re still responding by sending the idea that you are fine with the post or you aren\u2019t concerned with the messaging. Although a non-response is sometimes the right choice, in today\u2019s business environment a passive approach could harm your practice.<\/p>\n

What You Can and Cannot Do<\/h3>\n

At a minimum, you should create a policy<\/a> covering employee use of social media<\/a> while at work. Make clear what a team member can and cannot do, and then adhere to the policy. You have the option of banning on-the-job social media use. If, of course, someone\u2019s job includes posting for the practice, you have to delineate what is and isn\u2019t permissible during work hours.<\/p>\n

You cannot ban employees from talking about work issues online when they aren\u2019t at work, and they are legally permitted to discuss topics with one another on social media that fall within certain guidelines. For example, employees can discuss on Facebook or Twitter their dissatisfaction with the hospital\u2019s management style or how much they\u2019re paid. Employees are not protected and can be fired, though, when they discuss these issues online with someone outside of the practice as this no longer falls into the category of co-worker dialogue about the workplace. They also can be terminated for sharing confidential information, including, but not limited to, trade secrets.<\/p>\n

Team members aren\u2019t protected if they post about a workplace topic unrelated to employment terms. If someone calls a manager \u201clazy,\u201d the communication might be protected. If the employee posts, though, that the manager is \u201cfat,\u201d the statement might expose the employee to termination. Or if the employee says, \u201cMy office is full of ugly people,\u201d the opinion leaves the realm of employment-related discussions.<\/p>\n

When a social media post crosses the line can be difficult to discern, so your practice might want to consult with an attorney experienced in this type of law. Note that laws can differ by state, so if your company has clinics in more than one state, a blanket social media policy might not work. Employee protection is especially strong in California, Colorado, Louisiana, New York and North Dakota. Also be aware that worker protections over social media postings apply to unionized and non-unionized employees.<\/p>\n

You can fire employees who engage in hate speech. Sometimes a post is clearly hateful, while at other times it is borderline. Hate speech is defined as communication that has no purpose or meaning other than expressing a feeling of hatred for a particular group, perhaps focused on race, ethnicity, gender, sexual orientation, national origin or religion.<\/p>\n

When to Create a Policy<\/h3>\n

Your policy should contain clear guidelines about what is and isn\u2019t permitted while at work, and it should explicitly state that trade secrets and the like must remain confidential. The policy should advise employees to refrain from posting social media material that could create a hostile work environment. It also is reasonable to ask employees to preface any social media remarks about the practice with a disclaimer that the statement doesn\u2019t represent the hospital\u2019s point of view. Be proactive, too, and run the policy past your attorney.<\/p>\n

As a creative solution, some companies provide social media breaks for employees throughout the day, perhaps for 15 minutes a couple of times a day. This can give everyone a chance to relax and refresh their minds. The goal isn\u2019t to completely restrict employees from using social media but to encourage moderate and appropriate use. If you want to use this strategy, outline specifics in your social media policy.<\/p>\n

Spread the Word<\/h3>\n

How you share the news about your social media policy can go a long way in determining how well it is received. For example, you could host a pizza lunch for employees and use the time to discuss the policy. Explain why having the policy is important in today\u2019s times, and talk about the problems that can arise when social media is used inappropriately.<\/p>\n

As you explain the role that social media and its messaging plays in your practice\u2019s culture and values, don\u2019t leave the impression that your employees can\u2019t be trusted and that you plan to monitor every message. And sometimes by educating employees about privacy setting options in social media, you can prevent an unpleasant situation.<\/p>\n

Share with the team examples of appropriate and acceptable posts and ones that cross the line, and be open to questions and concerns. Getting employees to buy into the policy is a big step forward.<\/p>\n

Stay on Guard<\/h3>\n

In general, avoid monitoring a specific employee\u2019s social media accounts to watch for inappropriate comments. If you\u2019re aware of<\/p>\n

a controversial post, let the employee know how you plan to investigate, and review the situation with the team member. Then do exactly that.<\/p>\n

When you follow up with the employee, get the person\u2019s side of the story. In some cases, the comment is so inflammatory that termination might be the only response. Other times, what the employee has to say in defense might provide the context that allows for lesser discipline.<\/p>\n

Remember to be consistent and to follow up appropriately with everyone involved at the practice. Update your policy as needed and share it with everyone.<\/p>\n","protected":false},"excerpt":{"rendered":"

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