{"id":23535,"date":"2023-04-01T00:00:21","date_gmt":"2023-04-01T00:00:21","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=23535"},"modified":"2023-03-30T20:53:05","modified_gmt":"2023-03-30T20:53:05","slug":"exit-and-stay-interviews-take-charge-0423","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/exit-and-stay-interviews-take-charge-0423\/","title":{"rendered":"Why Exit and Stay Interviews Matter"},"content":{"rendered":"<p style=\"font-weight: 400;\">Everyone in the veterinary field knows the difficulty in finding and keeping employees these days. One prominent economist thinks the profession will struggle with hiring and retention for much of the next 10 years. Therefore, smart practice owners know they can\u2019t wait for the tide to turn. Instead, they must make changes so that their clinics operate more productively and efficiently with fewer employees and so that people want to work there.<\/p>\n<p style=\"font-weight: 400;\">Practices that attract team members have a great culture generally, which can mean many things because cultures vary across different businesses. However, everyone agrees that good communication is a component of an outstanding culture. Employee exit and stay interviews are one way to drive good communication.<\/p>\n<h3 style=\"font-weight: 400;\"><strong>Hit or Miss<\/strong><\/h3>\n<p style=\"font-weight: 400;\">Stay interviews have grown in popularity as staff shortages multiply. According to Veterinary Hospital Managers Association surveys conducted in the fourth quarter of 2022, 57% of practices do exit interviews, and 41% hold stay interviews.<\/p>\n<p style=\"font-weight: 400;\">An exit interview is between a departing employee and one or more members of the management team. Stay interviews are similar but are conducted regularly during an individual\u2019s employment.<\/p>\n<p style=\"font-weight: 400;\">Both interviews provide practice leaders with valuable information. However, stay interviews can identify retention issues early on and allow the practice to make changes before valued employees consider leaving.<\/p>\n<p style=\"font-weight: 400;\">The primary goal of stay interviews is to find out what makes the clinic an excellent place to work, what needs improvement, what the employee likes about the job, why the person isn\u2019t moving on and how the job could be better. On the other hand, exit interviews often focus more on why someone is leaving and what the practice could do better in terms of:<\/p>\n<ul>\n<li><a href=\"https:\/\/todaysveterinarybusiness.com\/associate-dvm-pay-take-charge-0223\/\">Compensation and benefits<\/a><\/li>\n<li>Training<\/li>\n<li>Practice culture<\/li>\n<li>Hiring<\/li>\n<li>Daily operations, workflow and management<\/li>\n<li>Other accommodations to support employee retention<\/li>\n<\/ul>\n<h3 style=\"font-weight: 400;\"><strong>Time to Talk<\/strong><\/h3>\n<p style=\"font-weight: 400;\">About 34% of survey respondents said stay interviews were \u201cextremely\u201d or \u201cvery\u201d helpful at improving staff retention, while 53% said they were \u201csomewhat helpful.\u201d<\/p>\n<p style=\"font-weight: 400;\">Some of the same effective tactics apply to exit and stay interviews. They include:<\/p>\n<ul>\n<li>Schedule one in advance, conduct it without interruption, and do it in a quiet and comfortable location.<\/li>\n<li>Explain the purpose of the interview beforehand so employees can think about what they want to say.<\/li>\n<li>Ask open-ended questions and leave time for employees to bring up unrelated issues.<\/li>\n<li>Spend more time listening than talking. Now isn\u2019t the time for explanations or justifications of why your practice does certain things.<\/li>\n<li>Thank employees for participating and for what they bring (or brought) to the practice.<\/li>\n<li>Be respectful and nonjudgmental about comments, even if you disagree.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">Both interviews work best if the culture promotes open, honest communication and employees are confident that management won\u2019t use the comments against them.<\/p>\n<p style=\"font-weight: 400;\">Managers must be ready to hear what they don\u2019t want to hear and take responsibility for problems that need fixing. Exit interviews can sometimes be more volatile because an employee might think continuing to work at the practice has become impossible.<\/p>\n<h3 style=\"font-weight: 400;\"><strong>Pose Follow-up Questions<\/strong><\/h3>\n<p style=\"font-weight: 400;\">While exit interviews often focus on problems, use the stay interview, in particular, to explore positive and negative aspects of the employee\u2019s experience. For example, don\u2019t just ask, \u201cWhat do you like least about working here?\u201d Also ask, \u201cHow could that aspect of your job be improved?\u201d and \u201cWhat do you like most about working here?\u201d<\/p>\n<p style=\"font-weight: 400;\">During exit interviews, spend time probing the \u201creal\u201d reason for leaving. For example, when someone reports the need to leave the profession, why? Would the issues occur at any practice, or was working at your clinic the last straw? If the team member no longer likes <a href=\"https:\/\/todaysveterinarypractice.com\">veterinary medicine<\/a>, that\u2019s one thing, but if the person is pursuing another career for better pay or an improved schedule, could your practice make similar changes that would appeal to employees? People often say they\u2019re going to another practice because the compensation is better. While that might be true, the response can hide a more complex issue.<\/p>\n<p style=\"font-weight: 400;\">During either type of conversation, don\u2019t focus only on why retention is good for the practice. Managers lacking genuine respect for employees\u2019 needs and professional goals will be uncovered quickly. In those cases, stay interviews can backfire, sending employees on a job search. During exit interviews, you\u2019ll want to make the separation as positive an experience as possible and potentially leave the door open for a return.<\/p>\n<h3 style=\"font-weight: 400;\"><strong>Time Is of the Essence<\/strong><\/h3>\n<p style=\"font-weight: 400;\">Conduct stay interviews regularly. For example, schedule them after several months of initial employment, every six to 12 months afterward and whenever you sense employee disengagement. Don\u2019t wait too long to have a conversation; the goal is to catch problems before an employee decides to leave.<\/p>\n<p style=\"font-weight: 400;\">In addition, act on the feedback and make positive changes. If you do nothing, employees quickly learn that what they say doesn\u2019t matter. Follow up with the employee after any desired change is made and ensure it\u2019s had the intended effect.<\/p>\n<p style=\"font-weight: 400;\">Finally, try to schedule exit interviews with all departing employees. If someone refuses or the separation is on such bad terms that a conversation won\u2019t benefit either side, that\u2019s OK. However, don\u2019t assume that a discussion with a terminated employee will be pointless. Former team members might have valuable insights into why they weren\u2019t a good fit and what could have been handled differently.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An in-depth conversation with a departing or current team member can unearth what is and isn\u2019t working well at your practice.<\/p>\n","protected":false},"author":211,"featured_media":23536,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":0,"footnotes":""},"categories":[405],"tags":[],"class_list":["post-23535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-april-may-2023","column-take-charge","clinical_topics-human-resources","clinical_topics-practice-management"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why Exit and Stay Interviews Matter | Today&#039;s Veterinary Business<\/title>\n<meta name=\"description\" content=\"Stay interviews can identify retention issues early on and allow a practice to make changes before valued employees consider leaving.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Exit and Stay Interviews Matter\" \/>\n<meta property=\"og:description\" content=\"Stay interviews can identify retention issues early on and allow a practice to make changes before valued employees consider leaving.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/exit-and-stay-interviews-take-charge-0423\/\" \/>\n<meta property=\"og:site_name\" content=\"Today&#039;s Veterinary Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/todaysveterinarybusiness\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-01T00:00:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/wp-content\/uploads\/sites\/2\/2023\/03\/Take-Charge-0423.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"544\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Karen E. 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