{"id":22923,"date":"2022-12-01T00:00:34","date_gmt":"2022-12-01T00:00:34","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=22923"},"modified":"2022-11-30T22:15:42","modified_gmt":"2022-11-30T22:15:42","slug":"when-in-doubt-check-it-out","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/when-in-doubt-check-it-out\/","title":{"rendered":"When in Doubt, Check It Out"},"content":{"rendered":"<p style=\"font-weight: 400;\">The forgery of pet vaccination papers, a sham that leaves cats and dogs vulnerable to diseases they\u2019re supposedly protected against, isn\u2019t new. One heartbreaking and almost tragic situation occurred in England after a family adopted a cocker spaniel from a breeder. The new owners thought they\u2019d done their due diligence, but the puppy, named Cooper, became quite ill with parvovirus. His veterinarian was suspicious of Cooper\u2019s vaccination record because it lacked signatures and dates. Fortunately, Cooper survived.<\/p>\n<p style=\"font-weight: 400;\">Meanwhile, a Florida dog breeder was charged with forging a veterinarian\u2019s signature on fake pet certifications. And in another disturbing example, enough forged rabies records circulated in Maine a few years ago that the state opened an investigation.<\/p>\n<p style=\"font-weight: 400;\">In one sense, phony animal vaccination records are comparable to fake COVID-19 vaccination documents, but a key difference exists: The patient named on the COVID paperwork knows that it\u2019s fraudulent, while pet owners trust the seller, who might be perpetuating fraud.<\/p>\n<p style=\"font-weight: 400;\">Here are six ways veterinary professionals can address the problem.<\/p>\n<h3 style=\"font-weight: 400;\"><strong>1. Scrutinize Everything<\/strong><\/h3>\n<p style=\"font-weight: 400;\">When a client brings you a new pet\u2019s records, examine them closely, and train your staff to do so, too. In the example out of England, the vaccination card wasn\u2019t signed or dated. That\u2019s an obvious red flag. In the second example, a scammer forged a veterinarian\u2019s signature, which might not be as easy to catch. However, a team member who knows the veterinarian might notice the discrepancy.<\/p>\n<p style=\"font-weight: 400;\">Here are additional safeguards for checking a document\u2019s authenticity:<\/p>\n<ul>\n<li>Veterinarians usually peel a label showing the lot and serial number off the back of a vaccination dose and stick it on the appropriate medical record. A missing label should raise concerns.<\/li>\n<li>Veterinarians should document vaccinations in <a href=\"https:\/\/todaysveterinarybusiness.com\/how-to-capture-missed-charges\/\">patients\u2019 electronic charts<\/a>, so check those. Does everything match?<\/li>\n<li>If a vaccination record looks suspicious, compare the lot number and serial number to your records. Is it in your inventory history? If not, maybe call your distributor to see if the numbers are legitimate and to match an order history.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">Those strategies won\u2019t help you catch all scams, but they build a good foundation.<\/p>\n<h3 style=\"font-weight: 400;\"><strong>2. Pay Attention to the News<\/strong><\/h3>\n<p style=\"font-weight: 400;\">Whether you\u2019re reading a newspaper or industry e-newsletter, look for articles about fraudulent behaviors in veterinary medicine and make sure your team is well informed. A scammer in your area likely follows a pattern you might spot if you\u2019re alerted to it.<\/p>\n<p style=\"font-weight: 400;\">In addition:<\/p>\n<ul>\n<li>Monitor the Better Business Bureau Scam Tracker at <a href=\"http:\/\/bit.ly\/3saLc54\">bit.ly\/3saLc54<\/a>.<\/li>\n<li>Visit <a href=\"http:\/\/petscams.com\">petscams.com<\/a>, where you\u2019ll find a list of suspected scammers. You then can compare names, email addresses and websites against the documents you receive.<\/li>\n<li>Check a similar list at <a href=\"http:\/\/bit.ly\/3TDxi79\">bit.ly\/3TDxi79<\/a> from the International Pet and Animal Transportation Association.<\/li>\n<\/ul>\n<h3 style=\"font-weight: 400;\"><strong>3. Contact the Other DVM<\/strong><\/h3>\n<p style=\"font-weight: 400;\">If no one signed the vaccination card or a signature looks suspicious, consider contacting the purported veterinarian. Don\u2019t accuse anyone of anything. Just tell the client you want to ensure the records are complete. How pet owners respond could provide clues to the veracity of the records.<\/p>\n<p style=\"font-weight: 400;\">In the Florida case, that\u2019s how a veterinarian discovered the con.<\/p>\n<h3 style=\"font-weight: 400;\"><strong>4. Report Scams<\/strong><\/h3>\n<p style=\"font-weight: 400;\">If you suspect a scam, alert your state\u2019s veterinary licensing board. Your clinic might not be the only one doing so, which would establish a pattern.<\/p>\n<p style=\"font-weight: 400;\">Other places to report fraud include:<\/p>\n<ul>\n<li>Federal Trade Commission (877-382-4357).<\/li>\n<li>FBI\u2019s Internet Crime Complaint Center (<a href=\"http:\/\/ic3.gov\">ic3.gov<\/a>) if components of the deception took place online.<\/li>\n<li><a href=\"http:\/\/petscams.com\">petscams.com<\/a><\/li>\n<li>International Pet and Animal Transportation Association.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">In the Maine rabies scandal, a deputy tax collector noticed that a certificate didn\u2019t look right. She called the veterinarian, and the clinic contacted state authorities.<\/p>\n<h3 style=\"font-weight: 400;\"><strong>5. Question the Pet Owner<\/strong><\/h3>\n<p style=\"font-weight: 400;\">Be careful not to libel or slander anyone, so do your due diligence before discussing a suspicious vaccination record with a client. The news that a pet might not be protected could come as a shock.<\/p>\n<h3 style=\"font-weight: 400;\"><strong>6. Educate Your Clients<\/strong><\/h3>\n<p style=\"font-weight: 400;\">Recommend ways that a client can investigate a dog breeder before buying a new pet. Maybe place pamphlets in the lobby or post a notice on your website and social media channels.<\/p>\n<p style=\"font-weight: 400;\">If you know a client is considering an animal from a breeder, you could offer a consultation. For example, reputable dog breeders should have American Kennel Club certifications. Also, if a breeder sells animals at bargain-basement prices or hesitates to have a potential buyer see the pet ahead of time, those are red flags.<\/p>\n<hr \/>\n<h3 style=\"font-weight: 400;\"><span style=\"color: #008000;\"><strong>BUYER BEWARE<\/strong><\/span><\/h3>\n<p style=\"font-weight: 400;\">According to <a href=\"http:\/\/petscams.com\">petscams.com<\/a>, Christmas is the most profitable time of the year for scammers claiming to sell pets that do not exist. \u201cWe unfortunately see an increase of up to 25% in victims in the run-up to Christmas, particularly in November and December,\u201d blogger Mark North wrote.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Six tips for spotting and reporting fraudulent vaccination records.<\/p>\n","protected":false},"author":262,"featured_media":22924,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":0,"footnotes":""},"categories":[401],"tags":[],"class_list":["post-22923","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-december-2022-january-2023","column-h-r-huddle","clinical_topics-human-resources","clinical_topics-patient-care"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>When in Doubt, Check It Out | Today&#039;s Veterinary Business<\/title>\n<meta name=\"description\" content=\"Do due diligence before discussing a suspicious vaccination record with a client. 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