{"id":21994,"date":"2022-06-01T00:00:53","date_gmt":"2022-06-01T00:00:53","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=21994"},"modified":"2022-06-15T17:48:53","modified_gmt":"2022-06-15T17:48:53","slug":"exceptional-veterinary-nurse","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/exceptional-veterinary-nurse\/","title":{"rendered":"The Exceptional Veterinary Nurse"},"content":{"rendered":"

The goal of every veterinary nurse is to provide excellent care, which includes ensuring that all patients receive the services, immunizations and diagnostics needed to avoid preventable diseases and future health concerns. When the veterinary nurse is in a leadership position, team training and education become added responsibilities. Like so many other things done in clinics every day, it all comes down to good communication. Let\u2019s all get on the same page in the following areas.<\/p>\n

Wellness Plans and Protocols<\/h3>\n

The development of wellness plans and hospital protocols should involve everyone on the team, not just veterinarians. If you want to make sure your plans are comprehensive and cover all medically necessary services and products, begin with a focus on the best medicine.<\/p>\n

If you ask team members what your practice\u2019s plans and protocols should include, they likely will rattle off services and items related to patient comfort and the best care. So, who better than surgery technicians to seek input from when addressing post-op pain control protocols? To get buy-in from your team, you must involve everyone in the process. Start here and build your plans based on the entire team\u2019s contributions.<\/p>\n

Your team members need to know more than the \u201cwhat\u201d when they communicate with clients. They also need to know the \u201cwhy?\u201d A complete understanding of preventive plans and\u00a0protocols is essential because they are topics of conversation during client interactions in the exam room and on the phone. Once the plans are implemented, the team must accurately communicate their value and benefits.<\/p>\n

Exam Room Conversations<\/h3>\n

Veterinary teams spend a lot of time with clients in the exam room. So, how can we make the most of the time? An exam room plan is an excellent place to start.<\/p>\n

We can\u2019t assume that all clients understand what we do during an exam and why. It\u2019s long been said that verbalizing the exam and findings while performing one can draw the client into a conversation and enhance the value of the exam. This can be done during nurse appointments, too. A visit done in an exam room with the client present rather than in a treatment room will have a greater impact on the pet owner.<\/p>\n

Customize the client conversation by:<\/p>\n