{"id":21659,"date":"2022-04-01T21:40:49","date_gmt":"2022-04-01T21:40:49","guid":{"rendered":"https:\/\/todaysveterinarybusiness.com\/?p=21659"},"modified":"2022-06-15T17:48:49","modified_gmt":"2022-06-15T17:48:49","slug":"employees-great-renegotiation","status":"publish","type":"post","link":"https:\/\/navc.sitepreview.app\/todaysveterinarybusiness.com\/employees-great-renegotiation\/","title":{"rendered":"The Great Renegotiation"},"content":{"rendered":"<p style=\"font-weight: 400;\">The Great Resignation, aka the Big Quit, describes a phenomenon in which employees leave their jobs in huge numbers. A record 40 million-plus Americans said \u201cI quit\u201d in 2021, many of them seeking better prospects with new employers. Bankrate reported that more than half of the U.S. workers surveyed said they planned to look for a new job in 2022. In an iVet 360 survey, veterinary practice managers indicated that their top challenge is recruiting. The veterinary workforce was tight pre-COVID, and the pandemic dramatically accelerated an existing shortage into a full-blown crisis.<\/p>\n<p style=\"font-weight: 400;\">The result is a shift in power from the employer to the employee. Employees are asking for and receiving higher wages, better fringe benefits and a more flexible work-life balance. That\u2019s a good thing for the veterinary profession, which has long been plagued by overwork and underpay.<\/p>\n<p style=\"font-weight: 400;\">Wise employers have turned the Great Resignation into the Great Renegotiation to keep talented employees. Even wiser employers addressed their associates\u2019 needs and wants before COVID, sidestepping the Great Resignation in favor of the Great Retention.<\/p>\n<p style=\"font-weight: 400;\">Why are people quitting? The reasons vary, but there are commonalities, and it\u2019s not just compensation. We chose to enter the veterinary profession to care for animals, make a difference and fulfill our career purpose. Those are the same reasons we choose to stay. What\u2019s missing? Some employees don\u2019t feel known or cared for, they\u2019re not told their job has a purpose and makes a difference, they have little flexibility, and they have poor compensation and lousy benefits. That can all be solved. By retaining and investing in our veterinary teams, we can better attract new talent and better attract and retain clients, all while improving patient care, client service and the bottom line. It starts and ends with taking care of our people.<\/p>\n<h3>What to Do<\/h3>\n<p style=\"font-weight: 400;\">How can employers support employee retention? Don\u2019t wait for resignations when you can proactively renegotiate. What might you offer? Of course, compensation must be addressed, but wages are only one piece of the pie. Consider some of the following:<\/p>\n<ul>\n<li><a href=\"https:\/\/todaysveterinarybusiness.com\/for-your-employees-benefit-and-yours\/\">Enhanced benefits<\/a> such as medical, dental and vision insurance and 401(k) matches.<\/li>\n<li>Generous paid time off.<\/li>\n<li>Better delegation. Doctors should trust and train their teams to do everything but diagnose, prescribe and perform surgery.<\/li>\n<li>More autonomy. Allow hospital leaders the freedom to lead their unique practices to best meet the needs of their teams and communities.<\/li>\n<li>Flexible scheduling to best balance life and work (in that order).<\/li>\n<li>Beefed-up well-being offerings beyond a simple employee assistance program.<\/li>\n<li>Robust professional development opportunities such as virtual CE offerings, hands-on wet labs, leadership training, veterinary technician tuition assistance, CE allowances and career pathing.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">Speaking of investing in professional growth and training, did you know that Gallup polling indicated that 57% of U.S. workers want to update their skills? Gallup further pointed out that workers ages 18 to 24 said that learning new skills is more important than retirement, sick leave, parental leave, life insurance and vacation.<\/p>\n<p style=\"font-weight: 400;\">Here\u2019s a pro tip: Conduct stay interviews. Most of us are aware of <a href=\"https:\/\/todaysveterinarybusiness.com\/exit-interview-hr\/\">exit interviews<\/a>, which take a rear-view-mirror approach to learning why employees leave. On the other hand, stay interviews query current team members about what they like and don\u2019t like about the workplace. Simply ask them what would make their jobs more fulfilling. Listen closely and act. Nothing is more valuable to your practice than the people who choose to work for you.<\/p>\n<h3>How to Pay for It<\/h3>\n<p style=\"font-weight: 400;\">How can employers afford better wages, benefits and professional development opportunities? By raising fees (euphemistically referred to as \u201cpricing optimization\u201d). Happily, our profession has never had more pricing power than today. Pricing power refers to the ability to raise fees without reducing demand. The demand for our services is overwhelming.<\/p>\n<p style=\"font-weight: 400;\">Consider twice-a-year fee increases instead of once a year, and make them larger than before in light of rising inflation. By passing the additional revenue to the team, total compensation (wages and benefits) can increase. The services we offer and our teams\u2019 hard work more than justify higher prices. Sadly, another potential consequence of raising fees is further limiting care to pet owners with limited income.<\/p>\n<h3>Moving Day<\/h3>\n<p style=\"font-weight: 400;\">Employees have multiple employment options. Your <a href=\"https:\/\/todaysveterinarypractice.com\/how-to-prevent-a-toxic-workplace\/\">workplace culture<\/a>, benefits, wages and growth opportunities can set your practice apart in today\u2019s highly competitive hiring market.<\/p>\n<p style=\"font-weight: 400;\">Anecdotally, I see chess pieces moving across the board. By that, I mean my employer, WellHaven Pet Health, is making good strides in retaining talent and attracting new employees. However, the new talent left someone else\u2019s practice. Our profession isn\u2019t seeing a net addition of people; we\u2019re just moving people around. They\u2019re leaving practices that don\u2019t listen, don\u2019t offer competitive pay and benefits, and don\u2019t renegotiate. The movement of people around the veterinary chessboard is a great topic for another day.<\/p>\n<h3>What the Future Holds<\/h3>\n<p style=\"font-weight: 400;\">How will a post-pandemic veterinary workforce look? It won\u2019t look like 2019. We\u2019re seeing rising wages supported by fee increases, better benefits, improved training, more flexibility and a better work-life balance. We\u2019re seeing veterinary professionals moving from unresponsive employers to those who listen, act and invest in their people. Those are the practices retaining the talent needed for the growth and prosperity of our teams and profession.<\/p>\n<hr \/>\n<h3>CAN WE TALK?<\/h3>\n<p style=\"font-weight: 400;\">A Veterinary Hospital Managers Association survey found that 59% of the responding practices conduct exit interviews with all or some employees and 19% \u201conly when determined necessary.\u201d About 13% opt for no concluding chat.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Talented employees are more likely to stay if you treat and compensate them better.<\/p>\n","protected":false},"author":7,"featured_media":21660,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"iawp_total_views":0,"footnotes":""},"categories":[360],"tags":[],"class_list":["post-21659","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-april-may-2022","column-creative-disruption","clinical_topics-human-resources","clinical_topics-practice-management"],"acf":{"hide_sidebar":false,"hide_sidebar_ad":false,"hide_all_ads":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Great Renegotiation | Today&#039;s Veterinary Business<\/title>\n<meta name=\"description\" content=\"Talented employees are more likely to stay if you treat and compensate them better. 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