His Practice Smarter column debuted in 2018 and ended in early 2024 with the publication of “Thanks, It’s Been Awesome!” [go.navc.com/Mark-2024]. Sadly, Mark Opperman, who founded the Veterinary Hospital Managers Association and spent decades as a veterinary management consultant, died on July 23 at age 69.
Instead of me telling you more about Mark, I invited his fellow columnists to share their recollections. Here are some of the responses.
- Dr. Amanda L. Donnelly: “I first encountered Mark while I was a practicing veterinarian. His insights on enhancing operations, profitability and client communication were incredibly practical and valuable. After transitioning to consulting and speaking, I met him in person. Mark’s extensive expertise and his numerous contributions to our field are remarkable.”
- Dr. Andy Roark: “He had a gift for recognizing what veterinary businesses needed and how to support them. Sometimes, I wonder how many clinics still have one of his management binders sitting on a shelf. He made an impact on the careers of countless veterinary professionals, and I feel fortunate to have known him.”
- Mira Johnson: “Mark was a remarkable leader who changed the veterinary industry forever. I will always remember him saying, ‘You are only as strong as your weakest link!’”
- Fritz Wood: “His unrivaled passion for the profession and exceedingly high expectations were steadfast and contagious. We didn’t agree on everything — I don’t like production-based compensation because pet owners don’t either — but Mark left the profession so much stronger than he found it.”
- Dr. Ernie Ward: “Mark made business concepts accessible, inspiring me to share the business side of veterinary medicine with the same care and dedication I give to my medical teachings. Fare thee well, dear brother.”
- Leslie A. Mamalis: “Mark understood the critical roles non-medical staff play in practice success. Although he was not a veterinarian, Mark left a lasting impact on this profession. He will be missed.”