Practice ManagementA Case Study in Failed LeadershipWhen supervisors are in conflict and upper management is absent, team members are left feeling stressed, uneasy and neglected.Personal/Professional DevelopmentNo Time to StopFormer AVMA president Dr. Lori Teller stays busy with teaching, writing and family life.Personal/Professional DevelopmentWhy Silence Is Truly GoldenShhh! Peaceful spells can boost your physical and mental health.Practice ManagementQ&A: Telemedicine Appointments and Practice Manager PayOpening Shots columnist Dr. Ernie Ward answers your questions.Business InsuranceWhen Should You File a Claim?In the end, always cooperate with the insurer paying out on your behalf or to you directly. Practice ManagementFrom Conference Buzz to Clinic RealityLearn to make new ideas stick without fomenting alarm and resistance.Corporate Medicine vs. the ResistanceLarge hospital networks and smaller independent practices can — and do — coexist.Practice ManagementCreate a Memorable First ImpressionReceptionists — and the people managing them — can make or break the client experience.Practice ManagementPassing the TestWhile there’s no one-size-fits-all solution, evaluating the pros and cons of inside and outside lab services can improve your bottom line.Personal/Professional DevelopmentCoaching for TeamsChanging our way of being and doing is a process of discovery, action and assessment.Page 2 of 3123