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April/May 2025

April/May 2025

Volume 9, Issue 2

View Online

Practice Management

A Case Study in Failed Leadership

When supervisors are in conflict and upper management is absent, team members are left feeling stressed, uneasy and neglected.

Personal/Professional Development

No Time to Stop

Former AVMA president Dr. Lori Teller stays busy with teaching, writing and family life.

Personal/Professional Development

Why Silence Is Truly Golden

Shhh! Peaceful spells can boost your physical and mental health.

Practice Management

Q&A: Telemedicine Appointments and Practice Manager Pay

Opening Shots columnist Dr. Ernie Ward answers your questions.

Business Insurance

When Should You File a Claim?

In the end, always cooperate with the insurer paying out on your behalf or to you directly. 

Practice Management

From Conference Buzz to Clinic Reality

Learn to make new ideas stick without fomenting alarm and resistance.

Corporate Medicine vs. the Resistance

Large hospital networks and smaller independent practices can — and do — coexist.

Practice Management

Create a Memorable First Impression

Receptionists — and the people managing them — can make or break the client experience.

Practice Management

Passing the Test

While there’s no one-size-fits-all solution, evaluating the pros and cons of inside and outside lab services can improve your bottom line.

Personal/Professional Development

Coaching for Teams

Changing our way of being and doing is a process of discovery, action and assessment.
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