Client Communication
Why embrace Generation Y?
Given the increase in the number of millennial pet owners, practice teams need to adopt communication strategies that engage this generation of clients.
Client Communication
It’s your call
Bear in mind that training programs aren’t just for new hires. Your team assessment may reveal that experienced employees aren’t using the desired skills to engage and educate callers.
Staff Training
Critical Points of Contact Build Pet Owner Loyalty
Customer service representatives trained to respond with kind and reassuring words can create lasting impressions.
Client Communication
Hear, See and Feel
Accommodating a client’s preferred learning style can lead to a more educated pet owner and better compliance.
Client Communication
The Calm After the Storm
Soothe angry pet owners and raise the level of service by training the team to listen carefully and respond the right way.