Client Communication
Just Say No? No!
When faced with situations that call for a “no” or “not now,” state early in the conversation that you want to help and will try to do whatever you can to assist the pet owner.
Client Communication
The Unspoken Truth
Pet owners can signal their thoughts and feelings through nonverbal communication.
Client Communication
The Gift of Gab
Practice leaders don’t always fully appreciate the link between efficiency and providing the training that CSRs need to excel.
Client Communication
It’s About Time
An easy way to fix inefficient client communications is team training.
Client Communication
Words Matter
Changing communication habits takes dedication, but team members who put in time and effort will be rewarded.
Client Communication
The Client’s Perspective
Five specific communication skills can help the veterinary team maintain a strong connection with pet owners, especially during difficult times.
Client Communication
Advice That Pays for Itself
Cash-strapped clients want to provide appropriate veterinary care for their pets, and many of them are open to frank discussions about money. Be ready to propose a few financial options.
Practice Management
Improve the Client Experience
Do you need to change your hospital’s systems or the people you employ? Evaluating standards, protocols and training programs will get you started.