Client Communication
How to Support Grieving Clients
Communicating better and fine-tuning protocols can help veterinary practices lessen the pain of losing a cherished pet.
Client Communication
Correctable Errors
Improve client education and eliminate wrong or conflicting information by developing a team of trusted advisers.
Client Communication
When Suggestions Sound Like a Hard Sell
Educate, listen and build trust to avoid coming across as a salesperson.
Client Communication
Get Back on Track, One Call at a Time
Improved phone skills help deliver a great client experience and turn inquiries into appointments.
Client Communication
How to Deliver Bad News to Clients
Empathy and transparency are paramount in any conversation about troubling matters involving a patient.
Client Communication
Soothing the Angry Pet Owner
You’re more likely to defuse a situation if you understand why clients become irritated.
Practice Management
When Team Members Resist Change
You can train your staff to be more positive during client interaction. Unfortunately, with some, it might take extra work.
Client Communication
Make a Beeline for Felines
Cats and their owners often don’t get the attention they merit.
