Practice Management
How to support your doctors
Managers should take the lead in finding ways to pay veterinarians more and get them additional free time. Their well-being is at stake.
Staff Training
Stop-gap measures
Your appointment calendar should be teeming with patients but not so crammed that you regularly turn away or turn off clients.
Human Resources
Help Is on the Way
From employee assistance programs to well-being seminars, the practice manager has a number of options for addressing a team member’s actual or potential personal crises.
Personal/Professional Development
Family First
The logistics surrounding a pregnant and postpartum employee need to be addressed and accommodated.
Practice Management
From manager to momager
How becoming a mother changed my perspective on clients, co-workers and protocol.
Client Communication
Resolve to solve
Mastering effective conflict resolution is a lifelong process, one continually fine-tuned through each experience and inevitable misstep.
Human Resources
Filter Your Applicant Pool
Working in an animal hospital seems enticing to typical pet lovers until they discover that the job is as much about customer service as patient care.
Practice Management
Get the best out of your team
Instead of a traditional top-down approach during which the employee suffers through a list of all the things he failed at throughout the past year as he waits to hear if he got a pay raise, consider letting the employee lead.