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Take Charge

Create a Memorable First Impression

Practice Management

Create a Memorable First Impression

Receptionists — and the people managing them — can make or break the client experience.
Nickels, Dimes and Dollars

Practice Management

Nickels, Dimes and Dollars

Stop charging extra for every little thing. To avoid irritating clients, roll the cost of doing business into your prices.
The Survey Says …

Client Communication

The Survey Says …

Asking clients about their experience and soliciting their ideas can take your hospital to the next level.
Follow the Leader

Practice Management

Follow the Leader

Managing change is hard, but it gets easier when the team rallies behind you.
Jogging Memories

Practice Management

Jogging Memories

A formal reminder system enhances patient care and client loyalty.
Is Business Down? You’re Not Alone

Practice Management

Is Business Down? You’re Not Alone

Turning things around starts with analyzing expenses, reviewing your team’s makeup and evaluating the ease of booking appointments.
How to Raise Your Bottom Line

Practice Management

How to Raise Your Bottom Line

Revenue suffers when you lavish discounts on clients and lack confidence in your prices.
How Good Leaders Become Great Ones

Practice Management

How Good Leaders Become Great Ones

Vision, strategy and culture emanate from the top.
Giving and Receiving

Practice Management

Giving and Receiving

Discounts that appeal to employees, support the community and drive practice revenue are worthy of consideration.
Successful Successions

Human Resources

Successful Successions

Be sure to outline how to replace a practice manager or another critical leader long before the need arises.
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