Finance
How to Counter Fee Feedback
Paying team members, increasing salaries, maintaining the clinic, purchasing new equipment and enhancing profits require you to increase your fees.
Practice Management
It’s Checkup Time for Your Practice
Bonding rate is the percentage of clients who return within 18 months of their last visit.
Practice Management
The Next Chapter
Our profession has done well during the pandemic. We need to continue to do well after it.
Innovation/Technology
Improve Your Feel for Fees
Not raising your fees annually or every six months is not a sound business decision.
Practice Management
Less Is More
Having an appropriate management team in place would fall under the umbrella of practicing smarter, not harder.
Practice Management
Learn to Share
Veterinary teams deserve more than a paycheck. Employees need to know the financials, be thanked, and hear what they can do to improve the practice’s performance and their own.
Practice Management
My Dog Broke His Leg
Sure, veterinary practices are super busy, but curtly turning away emergency cases or making pet owners endure long, silent waits won’t endear clients to your hospital. Video or audio visits, anyone?
Practice Management
Diminishing Returns
A client bonding rate of 60% is nothing to celebrate. Use surveys, mystery shoppers, reminders and other tactics to get pet owners to come back to your clinic time after time.