Patient Care
Gray Matters
Many practices have developed patient care models to address and resolve specific age-related conditions.
Government/Regulations
Uh-oh, it’s OSHA
Regular and structured safety training is an OSHA requirement. Employees must be trained upon hiring, when OSHA standards change, and annually.
Patient Care
The royal treatment
Remember to keep the patient warm, comfortable and observed throughout recovery.
Merchandising
Do the math
Once the cleanup and consolidation are complete, the next step is to physically count what you have on hand.
Personal/Professional Development
The Efficient Practice
Inefficiency results when doctors are doing “non-doctor” tasks that the support team should be doing.
Patient Care
Make Surgery an Exceptional Experience
Top-notch communication and protocols will wow clients and ensure the best possible care of their pets.
Client Communication
Craft a Treatment Plan Game Plan
Veterinary clients are more likely to accept medical recommendations if you clearly explain the services, provide a high-end, low-end fee estimate and know how to respond to financial resistance.