Patient Care
Drugs of choice
It is not enough to say your protocol is going to change to an injectable. You must figure out the process to achieve it within your practice.
Veterinary Industry
The union question
While practice owners might shudder at the thought of union organizers showing up at their doors, some have to address the issue head on.
Practice Management
Dirty little secrets
Preventing employee theft is far easier than trying to mitigate an ensuing problem.
Practice Management
Why do team members leave you?
Top-shelf employees will not tolerate forever being dragged down by others who break the rules or don’t pull their weight without consequence.
Practice Ownership
Know when to fold ’em
Ideally, you want to sell your practice for maximum profit, with minimal disruption and at a time that works best for you.
Staff Training
A cool reception
It’s not uncommon for clients to become more loyal when the veterinary team helps a pet owner successfully move through a challenging customer experience.
Pet Insurance
Place a premium on pet insurance
Getting up to speed on pet insurance and how it can help patients and clients is worthwhile for any practice.
Merchandising
Supplemental advice
North American supplements and nutraceuticals sales were $1.3 billion in 2016 and are expected to show continuing growth through 2019 and beyond.