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Features

The Art and Science of Follow-Ups

Client Communication

The Art and Science of Follow-Ups

What you call a return visit and how you charge for it are up to you, but its importance needs to be clearly communicated to the client.
You Can’t Handle the Tooth!

Patient Care

You Can’t Handle the Tooth!

A gap exists between how we usually approach pet dental care and what we ultimately can achieve. The opportunities to improve patient health and boost practice revenue are huge.
We Need a Compliance Alliance

Client Communication

We Need a Compliance Alliance

Pets and their owners are best served when the practice is united on flea and tick solutions and committed to a terrific customer experience.
Life First, Work Second

Human Resources

Life First, Work Second

For today’s young veterinary professionals, an excellent quality of life is a must-have. Practice owners need to embrace a new employment model if they want to hire and keep the best and brightest.
7 Security Essentials

Innovation/Technology

7 Security Essentials

Using a layered approach to computer security will protect your hospital from costly downtime.
Secure Your Financial Future

Finance

Secure Your Financial Future

In situations where a practice owner is selling and leasing to an associate, the seller must make sure to receive personal guarantees of the lease payments from all partners of the entity signing the document.
Got Crabs?

Practice Management

Got Crabs?

You, as a leader, must identify and support the team members who are constantly climbing toward success.
My journey to practice ownership

Personal/Professional Development

My journey to practice ownership

What I learned about running a veterinary hospital and what my former colleagues in industry should consider.
Re-examine your pharmacy

Merchandising

Re-examine your pharmacy

Whether a medication is for seizures, arthritis, allergies, inflammatory bowel disease, pain or recurrent infections, why would you continue prescribing drugs without doing frequent rechecks and laboratory testing?
5 ways to better manage labor

Finance

5 ways to better manage labor

Having detailed job descriptions for each employee — DVMs, nurses, groomers, kennel workers and front-desk employees — is important.
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