Client Communication
From Critic to Coach
Turn hostility into harmony by responding proactively, rather than reactively, when conflict arises in the veterinary clinic.
Client Communication
Stamp Out Email
Marketing to in-boxes delivers hideous open rates, so why not do something that is sure to grab the attention of an existing or potential client? Try old-fashioned direct mail.
Client Communication
The Art and Science of Follow-Ups
What you call a return visit and how you charge for it are up to you, but its importance needs to be clearly communicated to the client.
Patient Care
You Can’t Handle the Tooth!
A gap exists between how we usually approach pet dental care and what we ultimately can achieve. The opportunities to improve patient health and boost practice revenue are huge.
Client Communication
We Need a Compliance Alliance
Pets and their owners are best served when the practice is united on flea and tick solutions and committed to a terrific customer experience.
Human Resources
Life First, Work Second
For today’s young veterinary professionals, an excellent quality of life is a must-have. Practice owners need to embrace a new employment model if they want to hire and keep the best and brightest.
Innovation/Technology
7 Security Essentials
Using a layered approach to computer security will protect your hospital from costly downtime.
Finance
Secure Your Financial Future
In situations where a practice owner is selling and leasing to an associate, the seller must make sure to receive personal guarantees of the lease payments from all partners of the entity signing the document.