News
Chapter 2: Tales From the COVID-19 Front Lines
More clients are waiting outside as veterinary teams bring pets into the clinic for exams and treatment.
News
Chapter 1: Tales From the COVID-19 Front Lines
Veterinary practices are hard at work seeing patients in person and by remote means.
Finance
Rise to the Occasion
Don’t concede the loss of preventive medications to retail giants. A few corrections will get you back on a profitable path.
Practice Management
Competing in a World of Disruption
Independent practice owners who diversify their business model can better respond to the younger generation’s demand for different types of veterinary care.
Government/Regulations
Trust but Verify
Don’t risk your DEA license. The three keys to preventing employee theft of controlled drugs are evaluate, investigate and reiterate.
Practice Management
Your Loyal Followers
Loyalty programs encourage your best clients to come back for more. When incentives are done right, service discounts go away and patient care improves.
Practice Management
When to Hire a Consultant
Floundering clinics and even hospitals in need of small adjustments might be well-served by connecting with a professional adviser.
Client Communication
Let’s Talk Money
Clients welcome conversations about the cost of care. While they won’t always say “yes” to your recommendations, you can improve the chances by better communicating the value to the pet.