News
Chapter 13: Tales From the COVID-19 Front Lines
“I have never seen so many angry, rude, unreasonable, demanding and disrespectful clients. It’s very sad. Practices are supporting the team and firing those clients who misbehave.”
News
Chapter 12: Tales from the COVID-19 front lines
“The clinics weathering these stressful times relatively well are those that have looked innovatively at how technology can improve efficiency.”
News
Chapter 11: Tales from the COVID-19 front lines
“What actions are we going to take that will help propel us into a new normal that includes more compassion, more collaboration and more kindness?”
Patient Care
Pill Proxy
Chewable medications appeal to pets, won’t frustrate clients and will boost your veterinary business.
Client Communication
Heart-to-Heart Conversations
Getting clients on board with heartworm prevention is much easier if you lay out the facts and provide reminders now and then.
Veterinary Industry
Ready or Not, Here Comes Walmart
A survey reveals how pet owners might respond to the retail giant’s veterinary service offerings.
Practice Management
Dirty Jobs
Germ-tainted bedding, towels and uniforms require prompt and attentive care to prevent the spread of pathogens. A study confirmed the ickiness of common cleaning protocols.
Personal Wellness
Career Challenges
Student debt, the practice environment and well-being are among the top issues facing veterinarians and veterinary technicians, an NAVC-commissioned study discovers.