News
Chapter 15: Tales from the COVID-19 front lines
This week: Dr. Peter Weinstein on the best and worst of times, Dr. Wendy Hauser on communicating lifetime cost of care, and Wendy Myers on credit card fees.
Practice Management
I Dare You to Delegate
Give yourself a well-deserved and well-justified break by assigning some of your tasks to people qualified to take them on. Everyone from your patients to your staff will benefit, and so will your clinic.
Practice Management
Hold On to Your Clients
Retaining pet owners is more challenging in a fragmented market, but you’d do well to be transparent about vaccine prices, send multiple reminders and launch a subscription wellness plan.
Practice Management
Special Delivery
Subscription programs keep pet owners stocked with therapeutic diets. Veterinary practices still profit from food sales and aren’t responsible for maintaining a large inventory.
Personal/Professional Development
Trust Your Team to Be Great
Autonomy, a sense of purpose and well-timed feedback can elevate your employees to the next level of performance.
Practice Management
A View From the Curb
How do clients and team members really feel about drive-up appointments? Pet owners miss the face-to-face contact, while the veterinary staff reports some pros and cons.
Practice Management
The P.U.R.R.fect Hospital Patient Flow
You can improve outcomes by utilizing lean process techniques to optimize the way a patient moves through your hospital.
Finance
How to Survive the Recession
Cash is king whether it’s coming or going. You should explore all the ways to persevere and succeed during tough times, from negotiating with vendors and lenders to training and trusting your team.