Practice Management
The Good, the Bad and the ‘Ugh!’
Negative online reviews are inevitable at a veterinary practice. Whether you respond and how depends on the circumstances.
Government/Regulations
No More Excuses
DEA registrants are responsible for understanding and adhering to all laws and requirements governing controlled substances.
Practice Management
How to Raise Your Bottom Line
Revenue suffers when you lavish discounts on clients and lack confidence in your prices.
Finance
Will That Be Cash or Charge?
Credit card transactions are speedy, but merchant fees can be costly, so consider shopping around.
Practice Management
Proper Pricing
Knowing what to charge for products and services starts with your customer value proposition and then takes into account your overhead and other expenses.
Practice Management
Q&A: Mental Health, Vaccines and Healthy Diets
Opening Shots columnist Dr. Ernie Ward answers your questions.
Human Resources
When Team Members Are in Short Supply
Try a few stop-gap measures if your veterinary practice is dealing with staffing issues.