Practice Management
How is your hospital’s culture?
Your hospital’s culture helps to differentiate you from your colleagues. When artfully crafted and actively managed, your culture should be unique and compelling.
Practice Management
‘How may I assist you?’
If a pet owner reaches out and you don’t respond within a reasonable time frame, how much revenue are you losing?
Practice Management
5 ways to enhance the in-clinic retail experience
Make your clinic a convenient one-stop shop for immediate pet needs through thoughtful product selection and display.
Practice Management
Make it your business
Some states prevent non-veterinarians from owning a clinic. The opposition arises from a legitimate concern over animal welfare.
Practice Management
It takes a village to serve a client
Now is the time to look at your practice village and restructure it to best serve the needs of the patients, the clients and the business.
Practice Management
Get the best out of your team
Instead of a traditional top-down approach during which the employee suffers through a list of all the things he failed at throughout the past year as he waits to hear if he got a pay raise, consider letting the employee lead.
Practice Management
I’m not a merchant
Dan Truffini’s article “Don’t sell yourself short” [December 2017/January 2018] is nothing less than disgusting.
Patient Care
Wellness Plans Make Great Business Sense
More client visits and more spending occur when pet owners choose packaged preventive care, especially when they can make monthly payments.