Practice Management
Create the ultimate clinic experience
First impressions matter, so think about what clients smell, touch and see when they arrive at your hospital.
Practice Management
Care repair
Feelings of anger, frustration, impatience, sadness, nervousness and fear will almost always be evident in a person’s facial expressions and body language.
Practice Management
From manager to momager
How becoming a mother changed my perspective on clients, co-workers and protocol.
Practice Management
A prescription for change
Rather than incentivizing veterinarians on their production alone, employ both a collective hospital-based revenue growth component and a merit-based bonus structure that rewards doctors based on goals that encourage professional and practice development.
Practice Management
Include price for yourself in the price on the shelf
VHMA Critical Issues Summit explores value-based pricing.
Practice Management
Dirty little secrets
Preventing employee theft is far easier than trying to mitigate an ensuing problem.