Client Communication
Revisit vaccinations
Don’t promote routine exams as merely a time for shots. Use the occasions as an opportunity to practice preventive medicine and to detect early signs of disease.
Practice Management
What is your practice IQ?
The higher the percentage of insured patients in your practice, the more care clients will approve and the healthier your clinic will be financially.
Practice Management
Friends in high places
Veterinary clinics are not immune to workplace favoritism. Playing favorites with co-workers might not be illegal, but it can hurt morale and create resentment.
Practice Management
Pro on ProSal
Production-based compensation, when implemented correctly, is a win-win for the veterinarian and the practice owner.
Practice Management
Goodbye Fear, Hello Referrals
When a cat or dog shows signs of anxiety or fear, the owner might demonstrate myriad emotions herself — from shame, embarrassment or confusion to nervousness, anxiety or even fear.
Practice Management
The price of harassment
The presence of workplace harassment is predictive of lower job satisfaction and affective well-being.
Practice Management
Got Crabs?
You, as a leader, must identify and support the team members who are constantly climbing toward success.