Legal Issues
Close the deal
When negotiating an employment agreement with an associate veterinarian, start with the basics — at-will or contract? — and go from there.
Practice Management
The Price Is Right
The Pet Owners Economic Value Study reveals what pet owners are willing to pay for veterinary care. Clients ages 19 to 29 are an attractive customer segment.
Practice Management
What’s your game plan?
You can’t rely on a stroke of luck to get your practice to the next level. Strategic planning and written goals are essential.
Human Resources
Fix the disconnect
Bad communication will stunt a veterinary practice’s growth. Staff meetings and active listening can ease tensions and create a more productive workplace.
Human Resources
Who’s managing your practice?
Employees can’t run on autopilot. They need proper training, oversight and feedback. You’re not doing your job if policies aren’t enforced and necessary discipline isn’t meted out.
Practice Management
Don’t be a fraidy-cat when marketing
Advertising is a whole different animal. You first need to focus on a marketing plan that is actionable and measurable.
Client Communication
Be the Center of Attraction
Why waste time looking for new clients if you don’t know why pet owners are leaving? Correct your hospital’s problems and start a marketing campaign.
Practice Management
What really, really annoys me
Common mistakes veterinary practice managers make in running their veterinary clinics.