Practice Management
We Will Bounce Back
COVID-19 tested the ability of practice leaders to adapt to change. The profession will emerge better equipped to tackle the next challenge with optimism and grace.
Practice Management
‘Yes, and’
Most people and teams default to some variation of “no” or “yes, but.” The alternative is your ticket to resilience and peace.
Practice Management
Switching Gears
COVID-19 forced veterinary practices to forgo clinic walk-ins and instead move to parking lot transfers. You can make such non-traditional interactions even better for the client.
Practice Management
What COVID-19 Has Taught Us
We learned to navigate through the unthinkable and prepare for the unknown.
Client Communication
Be a Guiding Light
Communicating resilience, hope, compassion and empathy during a crisis builds strong bonds between a veterinary hospital and its employees and clients.
From the Editor
Our Strange New World
Since the onset of the Covid pandemic, our world has changed dramatically. What’s next?
Innovation/Technology
The Future of Veterinary Practice
Forced to pivot because of COVID-19, the profession learned more lessons about telemedicine. The pandemic exposed clinics and clients to pet-only visits and could lead to the rebranding of relief work.
Practice Management
Dirty Jobs
Germ-tainted bedding, towels and uniforms require prompt and attentive care to prevent the spread of pathogens. A study confirmed the ickiness of common cleaning protocols.