Practice Management
I Dare You to Delegate
Give yourself a well-deserved and well-justified break by assigning some of your tasks to people qualified to take them on. Everyone from your patients to your staff will benefit, and so will your clinic.
Practice Management
Hold On to Your Clients
Retaining pet owners is more challenging in a fragmented market, but you’d do well to be transparent about vaccine prices, send multiple reminders and launch a subscription wellness plan.
Practice Management
Special Delivery
Subscription programs keep pet owners stocked with therapeutic diets. Veterinary practices still profit from food sales and aren’t responsible for maintaining a large inventory.
Practice Management
A View From the Curb
How do clients and team members really feel about drive-up appointments? Pet owners miss the face-to-face contact, while the veterinary staff reports some pros and cons.
Practice Management
The P.U.R.R.fect Hospital Patient Flow
You can improve outcomes by utilizing lean process techniques to optimize the way a patient moves through your hospital.
Practice Management
The Multitalented Relief Veterinarian
A visiting doctor can be more than a fill-in. Use the veterinary professional in other roles, from telehealth adviser to house call provider.
Practice Management
Diminishing Returns
A client bonding rate of 60% is nothing to celebrate. Use surveys, mystery shoppers, reminders and other tactics to get pet owners to come back to your clinic time after time.
From the Editor
Improve Your Online Sales
We’ve got the secret to making your veterinary clinic’s online pharmacy a serious moneymaker.