Practice Management
My Dog Broke His Leg
Sure, veterinary practices are super busy, but curtly turning away emergency cases or making pet owners endure long, silent waits won’t endear clients to your hospital. Video or audio visits, anyone?
Practice Management
Seeing Is Believing
Words on a computer screen or smartphone carry only so much weight. Making a video pitch to job candidates can elevate your practice’s recruiting efforts.
Practice Management
From Enraged to Engaged
If your first thought is to fire cranky clients, don’t. Anyone can have a bad day or even a bad year. Dig deeper into their discontent and earn their admiration.
Personal Wellness
How to Reduce Burnout
The pandemic has made work and daily life even more stressful. You can mitigate the tension if you set expectations for clients, fine-tune staff schedules and practice self-care.
Practice Management
When Your Boss Is the Problem
Conflict with a practice owner can arise from insecurity, personality differences or unapologetic callousness. A manager who understands the root cause can help bring harmony to the clinic.
Finance
The Whole Picture
A cash stockpile can leave you with a false sense of security if you fail to scrutinize all the systems that keep your practice humming.
Practice Management
Onward and Upward
Forced to adjust amid the pandemic, we proved we’re capable of radical change. We can do a lot more, from pushing for portable licensure to embracing asynchronous learning.
Client Communication
It’s Always About the Money
Fixing a broken leg is simple enough, but the cost of caring for complex medical issues can vary by thousands of dollars. It's important to communicate the costs early.