Client Communication
From Lickability to Likability
If you want clients to return, you must pass their sniff test. So, start by understanding the liking principle.
Personal Wellness
Q&A: Workaholics, Responsibilities and Doctor Duties
How do you handle a veterinarian who works too much? What to do about attitude problems? Opening Shots columnist Dr. Ernie Ward answers your questions.
Human Resources
The Great Renegotiation
Talented employees are more likely to stay if you treat and compensate them better. Exercising your pricing power will pay the tab.
Finance
Inflation Considerations
If your pricing strategy is tied to inflation, then yes, a greater increase is needed now to counteract rising costs.
Business Insurance
Calculated Risks
Practice owners should take a six-step approach when evaluating threats to people, property and animals and implementing solutions.
Human Resources
4 Staffing Solutions
Rethink how you use veterinary team members and schedule appointments. Vendors can assist with some back-office tasks.
Legal Issues
Fair Shares
Granting equity interest in a hospital is a great way to beef up employee compensation and enhance loyalty.
Client Communication
Define and Refine
Rather than spend time and money connecting with all potential clients on social media, focus on your VIPs and their lookalikes.