Human Resources
Too Little, Too Late
You can try to tame an employee’s persistent tardiness, but termination sometimes is the appropriate move.
Government/Regulations
Transfer With Care
Relinquishing controlled drugs to another veterinary practice is permissible if you follow all the mandated steps.
Practice Management
A Tale of Two Managers
Ambitious leaders can elevate your practice to new heights if they have clear direction and the resources to get there.
Letters to the Editor
Read Between the Smile Lines
Sometimes, the simplest and most obvious things can help reduce daily or long-term stress.
Legal Issues
How to Forge a Healthy Workplace Culture
Frequent communication, detailed job descriptions and all-encompassing employee handbooks put practice owners on firmer legal ground.
Client Communication
Streamlining the Checkout Process
Reduce anxiety on both sides of the reception desk by adjusting workflows, communicating better with clients and adopting new technology.
Human Resources
4 Ways to Improve the Hiring Process
A disciplined approach involving the practice team will help steer you clear of unfit job candidates.
Patient Care
Efficient and Proficient
A problem facing many veterinary practices as clients come back inside clinics is exam room efficiency.
