Client Communication
The Choice Is Yours
When it comes to fleas and ticks, clients will be motivated to buy preventives from you if you focus on convenience, cost, compliance and a select number of products.
Client Communication
Reality Checks
With chronic ear disease, follow-up care is essential to a successful outcome. Learn to boost compliance, strengthen the human-animal bond and get your patients feeling like themselves again.
Client Communication
It’s Always About the Money
Fixing a broken leg is simple enough, but the cost of caring for complex medical issues can vary by thousands of dollars. It's important to communicate the costs early.
Client Communication
Prepare for Post-Pandemic Success
Now is a great time to convey your practice’s brand and values through your communication, education and advertising.
Client Communication
Crisis Communication
Your digital messaging needs to stand out from the crowd if you hope to reach distracted clients. Great subject lines matter.
Client Communication
Heart-to-Heart Conversations
Getting clients on board with heartworm prevention is much easier if you lay out the facts and provide reminders now and then.
Client Communication
Don’t Go Dark During Dark Times
Social media plays a key role during evolving situations like COVID-19. Clients will always count on you for pet care advice and as a voice of reason.
Client Communication
Be a Guiding Light
Communicating resilience, hope, compassion and empathy during a crisis builds strong bonds between a veterinary hospital and its employees and clients.