Client Communication
The Power of a Question
A client’s simple “yes” and “no” responses often won’t get the job done if you aim to improve loyalty and compliance.
Client Communication
From Lickability to Likability
If you want clients to return, you must pass their sniff test. So, start by understanding the liking principle.
Client Communication
How to Prepare New Pet Owners Financially
Veterinarians have an excellent opportunity to establish a healthy financial relationship with clients founded on transparency and trust.
Client Communication
Define and Refine
Rather than spend time and money connecting with all potential clients on social media, focus on your VIPs and their lookalikes.
Client Communication
Keep Skin in the Game
A primary veterinarian managing an itchy pet’s long-term care can strengthen client loyalty by collaborating with a specialist.
Client Communication
How to Navigate a Multigenerational Practice
Each age group’s defining moments are clues to what motivates and drives your employees.
Client Communication
Trust the Process
To improve client communications, start by spotting the holes in your practice, training everyone properly and practicing the skills.
Client Communication
Leading by Example
From start to finish in a patient’s care, and even after discharge, empowered veterinary nurses stay in close contact with clients.
Client Communication
Consistency Creates Credibility
When applied to pet nutrition, consistent messages create credibility and promote compliance.