Client Communication
Rebounding From an Honest Mistake
After panic sets in following a medical error in veterinary practice, honesty and corrective measures go a long way in preventing another mistake down the line.
Client Communication
Soothing the Angry Pet Owner
You’re more likely to defuse a situation if you understand why clients become irritated.
Client Communication
A Matter of Life and Death
For heartbroken pet owners and tenderhearted care providers, the human-animal bond endures to the very end.
Client Communication
Why I Am in General Practice
Some of the situations I encounter nearly break my heart. Others, though, make my heart soar.
Client Communication
Make a Beeline for Felines
Cats and their owners often don’t get the attention they merit.
Client Communication
How to Compete With Nonanesthetic Dentistry
Sedation-free cleanings often don’t get the job done. Spread the word and capture more business by educating clients about pet oral health and the long-term value of your services.
Client Communication
Joint Responsibility
The task of identifying mobility and pain issues starts at check-in (or before) and extends to everyone on the veterinary team.
Client Communication
As Prices Rise, Compliance Can Fall
Practice leaders should identify the shortcomings and work with the entire team to turn things around.