Client Communication
Correctable Errors
Improve client education and eliminate wrong or conflicting information by developing a team of trusted advisers.
Client Communication
When Suggestions Sound Like a Hard Sell
Educate, listen and build trust to avoid coming across as a salesperson.
Client Communication
Get Back on Track, One Call at a Time
Improved phone skills help deliver a great client experience and turn inquiries into appointments.
Client Communication
Compliance Defiance
To get patients on track with preventives, you need to understand why owners shun your parasite-fighting recommendations in the first place.
Client Communication
How to Deliver Bad News to Clients
Empathy and transparency are paramount in any conversation about troubling matters involving a patient.
Client Communication
Doctor, What Would You Do?
Accuracy and collaboration help us navigate the fear of misguidance.
Client Communication
Q&A: Second Chances, Confrontations and the Fee Talk
Opening Shots columnist Dr. Ernie Ward answers your questions.
Client Communication
Get the Most From Your Estimates
Remember, your client and veterinary practice are on the same side. Both of you want what’s best for the pet.