Client Communication
Hear, See and Feel
Accommodating a client’s preferred learning style can lead to a more educated pet owner and better compliance.
Client Communication
Reach Out and Touch Someone
Focused marketing efforts can cure the ups and downs of seasonality.
Client Communication
5 Online Marketing Musts
Is your clinic website optimized for mobile users? Do you populate the website with videos? Now add more.
Client Communication
You’re Fired!
When clients behave badly, sometimes the right thing to do is tell them goodbye — permanently.
Client Communication
The Calm After the Storm
Soothe angry pet owners and raise the level of service by training the team to listen carefully and respond the right way.
Client Communication
Eliminate Fear in Pets — and in Your Clients
Simple solutions start in the veterinary clinic with the initial phone call and extend to the products offered at checkout.
Client Communication
Craft a Treatment Plan Game Plan
Veterinary clients are more likely to accept medical recommendations if you clearly explain the services, provide a high-end, low-end fee estimate and know how to respond to financial resistance.
Client Communication
3 Common Communication Blunders
Bad body language and a poor choice of words can damage a client relationship for veterinarians.