Client Communication
We Need a Compliance Alliance
Pets and their owners are best served when the practice is united on flea and tick solutions and committed to a terrific customer experience.
Client Communication
You Make the Call
Call the day after any medication is dispensed. Ask if the client is having issues administering the drug and whether the pet is having side effects.
Client Communication
What’s in a story?
Any client who seeks out medical information should be praised for being dedicated to the pet.
Client Communication
Connect With Clients of All Ages
Don’t assume a millennial won’t want to talk to you by phone or in person and will favor online options.
Client Communication
How to communicate value
Veterinary hospitals can communicate value by using technologies that help pet owners stay connected to the practice, receive customized service and save time.
Client Communication
Resolve to solve
Mastering effective conflict resolution is a lifelong process, one continually fine-tuned through each experience and inevitable misstep.
Client Communication
Why embrace Generation Y?
Given the increase in the number of millennial pet owners, practice teams need to adopt communication strategies that engage this generation of clients.
Client Communication
It’s your call
Bear in mind that training programs aren’t just for new hires. Your team assessment may reveal that experienced employees aren’t using the desired skills to engage and educate callers.