Client Communication
Why embrace Generation Y?
Given the increase in the number of millennial pet owners, practice teams need to adopt communication strategies that engage this generation of clients.
Client Communication
It’s your call
Bear in mind that training programs aren’t just for new hires. Your team assessment may reveal that experienced employees aren’t using the desired skills to engage and educate callers.
Client Communication
Connect with clients through stories
Sharing authentic stories and successful outcomes is a winning scenario across the board.
Client Communication
7 Ways to Improve Client Engagement
Technology and automation can help a veterinary practice communicate better with pet owners and deliver a top-notch in-clinic experience.
Client Communication
Hear, See and Feel
Accommodating a client’s preferred learning style can lead to a more educated pet owner and better compliance.
Client Communication
Reach Out and Touch Someone
Focused marketing efforts can cure the ups and downs of seasonality.
Client Communication
5 Online Marketing Musts
Is your clinic website optimized for mobile users? Do you populate the website with videos? Now add more.
Client Communication
You’re Fired!
When clients behave badly, sometimes the right thing to do is tell them goodbye — permanently.